Emma Hegman
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Also, an attentive Swim Instructor with proven abilities individual and group instruction. Careful about monitoring students to prevent injuries and other emergency situations. Knowledgeable about related equipment and teaching techniques. Certified in CPR.
Overview
5
5
years of professional experience
Work History
Adult and Child Swim Instructor
Gopher Swim School
02.2024 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
Manager
Chilly Billy's Duluth
02.2022 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Crank And Dasher Ice Cream
06.2020 - 03.2023
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Nanny
Kannan Kasturi
05.2019 - 09.2019
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Education
High School Diploma -
Duluth East High School
Duluth, MN06.2023
Skills
- Customer Service
- Patience and Empathy
- Child Supervision
- Creative Thinking
- Water safety knowledge
- Class Instruction
- CPR certified
- Sales Techniques
- Workforce Management
Intermediate in American Sign Language
I have completed and passed ASL 1 and 2. I am currently enrolled in American Sign Language 3.
Timeline
Adult and Child Swim Instructor
Gopher Swim School
02.2024 - Current
Manager
Chilly Billy's Duluth
02.2022 - 02.2024
Manager
Crank And Dasher Ice Cream
06.2020 - 03.2023
Nanny
Kannan Kasturi
05.2019 - 09.2019
High School Diploma -
Duluth East High School
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