Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emma Hernandez

Houston

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

8
8
years of professional experience

Work History

Import Supervisor

Egreene, Chb
Houston
05.2021 - 02.2025
  • Analyzed data related to import activities such as cost, volume and trends in order to identify areas for improvement.
  • Maintained relationships with vendors by communicating regularly in order to ensure timely delivery of goods.
  • Provided guidance and support for new staff members assigned to the import team.
  • Monitored shipments from origin through destination port, ensuring timely delivery and accuracy of documentation.
  • Resolved customer complaints related to imports by providing solutions that are satisfactory for both parties involved.
  • Coordinated with suppliers, freight forwarders and customs brokers to ensure timely delivery of goods.
  • Collaborated with other departments within the company such as finance or logistics in order to coordinate activities related to imports.
  • Negotiated rates with carriers for transportation services in order to minimize costs associated with imports.

Medical Assistant

Dr. Leena Chacko
Houston
02.2018 - 04.2021
  • Administered injections, medications and treatments as directed by the physician.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Collected samples from patients for laboratory testing purposes.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Scheduled appointments for patients via phone and in person.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Medical Assistant

Calvary Clinic
Humble
01.2017 - 06.2018
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Collected samples from patients for laboratory testing purposes.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Scheduled appointments for patients via phone and in person.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Assisted back office patient processes to reduce office wait times.

Education

Nursing

Texas School Of Business
Houston, TX
05-2007

High School Diploma -

Westfield High Achool
Houston, Tx
05-2004

Skills

  • Medical equipment maintenance
  • Team leadership
  • Customer service
  • Medication administration
  • Laboratory testing
  • Patient care
  • Team collaboration
  • Conflict resolution
  • Health education

Languages

Spanish
Native/ Bilingual

Timeline

Import Supervisor

Egreene, Chb
05.2021 - 02.2025

Medical Assistant

Dr. Leena Chacko
02.2018 - 04.2021

Medical Assistant

Calvary Clinic
01.2017 - 06.2018

Nursing

Texas School Of Business

High School Diploma -

Westfield High Achool

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