KELSEY Mayer
MCALLEN,TX
Summary
Professional EMS leader with solid background in emergency medical services and team management. Skilled in crisis response, patient care, and operational efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance and successful outcomes. Known for effective leadership, problem-solving abilities, and commitment to continuous improvement in high-pressure environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
EMS Supervisor
Willacy County EMS
Raymondville, TX
09.2016 - Current
- Supervised daily EMS operations, ensuring rapid response and compliance with county protocols.
- Coordinated dispatch, crew assignments, and unit availability to maintain coverage across service area.
- Monitored patient care documentation for accuracy, completeness, and regulatory compliance.
- Trained and mentored EMTs and paramedics on protocols, equipment, and scene safety.
- Led quality improvement reviews to strengthen clinical performance and operational consistency.
- Communicated with hospitals, dispatch, and emergency partners to support seamless patient transfer.
- Managed incident reporting and corrective actions to improve service reliability and accountability.
- Led multi-agency training exercises to test preparedness for large-scale disasters or mass-casualty situations.
- Increased staff retention rates through the development of comprehensive training programs and support resources.
- Maintained accurate records of employee performance evaluations, certifications, licensure requirements, and continuing education hours.
- Promoted safety culture within the department by conducting regular safety drills and providing ongoing training.
- Anticipated potentially life-threatening conditions and instituted emergency therapy essential for the preservation of life.
- Maximized team efficiency by employing effective delegation techniques, assigning tasks based on individual strengths and skill sets.
- Developed strong partnerships with local hospitals, law enforcement agencies, and fire departments to enhance collaborative efforts during emergencies.
- Conducted thorough incident reviews, identifying areas for improvement and implementing corrective actions as needed.
- Communicated with a physician to relay patient condition and obtain orders for treatment.
- Served as a liaison between the EMS department and other healthcare providers, facilitating seamless care transitions for patients in need of advanced treatment options or specialized care facilities.
- Facilitated community outreach initiatives to increase public awareness of available emergency medical services resources and capabilities.
- Optimized resource allocation by analyzing call volume data and adjusting staffing levels accordingly.
- Reduced response times for critical incidents by implementing effective dispatching strategies.
- Ensured compliance with state and federal regulations through regular audits and process improvements.
- Championed patient privacy rights by enforcing strict adherence to HIPAA regulations among EMS personnel.
- Monitored medical and emotional needs of victims of acute illness or injury with the goal of reducing mortality and morbidity.
- Coordinated coverage schedules for multiple shifts while ensuring adequate staffing levels were maintained at all times.
- Managed budgetary responsibilities, including purchasing equipment, maintaining inventory levels, and forecasting future needs.
- Mentored junior EMS personnel, fostering a supportive learning environment that encouraged professional growth and advancement opportunities.
- Improved patient care quality by providing guidance and supervision to emergency medical services personnel.
- Implemented new technologies to improve overall operational efficiency within the EMS department.
- Provided and directed Advanced Life Support to ill and injured people using basic and advanced abilities and techniques.
- Enhanced emergency response efficiency by streamlining communication protocols and procedures.
- Recognized medical emergencies and made reasonable and acceptable differential diagnoses.
- Maintained confidentiality and security of health records and medical information.
- Maintained communication and a good working relationship with facility administration.
- Oversaw recruitment, orientation and performance evaluations of employees.
- Monitored the implementation and success of protocols and programs.
- Evaluated and recommended methods of improving operational performance.
- Responded to emergency calls to provide immediate and life-saving medical care.
- Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
- Placed patients on backboards or stretchers to safely load into an ambulance.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical histories.
- Used defibrillators and oxygen tanks during patient care and transport to increase chances of survival.
- Provided CPR and used automated external defibrillators (AEDs) to revive patients in cardiac arrest.
- Liaised with police, fire department and other emergency responders to manage emergency scenes.
- Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
- Trained new paramedics on proper procedures and protocols to maintain best practices and provide great patient care.
- Inspected equipment and resolved deficiencies prior to in-service operations.
- Communicated patient information and updates to hospital staff for smooth transition.
- Monitored patients' vital signs to assess condition and identify necessary medical interventions.
- Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments.
- Took patient health histories and asked questions to determine cause of illness or injury.
- Administered first-aid treatment to reduce pain and minimize risk of complications.
- Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Inspected ambulances and medical equipment, confirming readiness and proper maintenance standards.
- Initiated, planned and managed the first County blood drive and administered quarterly.
- Initiated program and achieved certification to administer whole blood at trauma incidences.
Education
Certified Paramedic - Paramedicine
CSTC
Harlingen, TX06-2017
Certified Instructor - NAEM, PHTLS, BLS, ALS, PALS, ABLS, ASLS
TSTC
Harlingen, TXBachelor of Science - Pre Med Biology
Texas A&M University
College Station, TX07-2015
Skills
- Incident command
- Clinical judgment
- Emergency management
- Injury prevention
- Crisis management
- Emergency preparedness
- Hazard mitigation
- Interagency collaboration
- Evacuation planning
- First aid administration
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Basic life support
- Reliability
- Vital signs monitoring
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Certified in CPR/AED
- Emergency vehicle driving
- Patient lifting
- Emergency vehicle operation
- Relationship building
- Airway management
- Basic trauma life support
- Emotional support
- Disease control
- Medical equipment usage
- Prehospital care
- Team building
- Patient transport
- Patient positioning
- Emergency treatment procedures
- Task prioritization
- Emergency medical technician (EMT)
- Ambulance driving
- Self motivation
- Medication administration
- Medical terminology
- Health promotion
- CPR/AED
- Interpersonal skills
- Analytical thinking
- CPR certified
- Goal setting
- Risk assessment
- Professionalism
- Multi-patient triage
- Interpersonal communication
- Cardiopulmonary resuscitation
- Emergency medical care
- First aid
- Crisis intervention
- Advanced lifesaving procedures
- Oxygen equipment
- Patient advocacy
- Time management abilities
- Continuous improvement
- Physical stamina
- Adaptability
- Written communication
- Work coordination
- Drug inventory management
- Venipuncture procedures
- Medical history recording
- Mass casualty protocols
- Dispatcher communication
- Patient immobilization
- Medical equipment maintenance
- Cardiac defibrillation
- Patient assessment
- Professional demeanor
- Problem-solving aptitude
- Ambulance decontamination
- Patient condition observation
- Medical records management
Accomplishments
Proposed and championed the establishment of County Blood Drives.
Proposed and championed the required certifications to administer whole blood.
Affiliations
National Registry for EMTs
Certification
- Certified Instructor - NAEM, PHTLS, BLS, ALS, PALS, ABLS, ASLS.
- Licensed Paramedic - 2016
Timeline
EMS Supervisor
Willacy County EMS
09.2016 - Current
Certified Instructor - NAEM, PHTLS, BLS, ALS, PALS, ABLS, ASLS
TSTC
Certified Paramedic - Paramedicine
CSTC
Bachelor of Science - Pre Med Biology
Texas A&M University