Jennifer Walsh
Hamburg
Summary
Experienced professional with a strong background in customer service, healthcare administration, and emergency medical response. Adept at ensuring efficient and effective service delivery while serving as a liaison between patients, healthcare providers, and administrative staff. Skilled in training, data analysis, and building collaborative relationships. Seeking an opportunity to leverage my expertise and contribute to the success of a dynamic organization.
Seasoned EMS Supervisor with comprehensive background in coordinating emergency medical services and managing response teams. Proven strengths include strategic planning, quality assurance, and personnel management in high-stress situations. Demonstrated ability to streamline processes for improved efficiency while maintaining outstanding standards of care. Made significant impacts by implementing training programs that increased team preparedness and response times.
Overview
11
11
years of professional experience
1
1
Certification
Work History
EMS Supervisor
Select Ambulance
02.2015 - Current
- Provided emergent medical care and patient transportation
- Coordinated care with emergency room staff
- Trained new employees
Clinical Instructor
AMI Expeditionary Healthcare
05.2021 - 04.2024
- Provided infection prevention education to over 172 long-term care facilities
- Coordinated outbreak response in various healthcare settings
- Conducted evaluation activities and disseminated project results
- Engaged in community outreach to promote disease prevention
Admissions Coordinator
Broomall Rehabilitation and Nursing Center
01.2018 - 01.2019
- Coordinated the admission of new patients
- Served as a liaison between residents and care providers
- Answered phones and provided administrative support
Financial Clearance Representative
Kennedy Health Systems
01.2016 - 01.2017
- Collected payments and negotiated with patients
- Handled high-volume inbound and outbound calls
- Scheduled medical appointments and updated patient records
Education
Master of Business Administration - Business Administration and Management, General
University of Hertfordshire
Skills
- Appointment Scheduling
- Healthcare Management
- Cardiopulmonary Resuscitation (CPR)
- Soft Skills
- Written Communication
- Analytical Skills
- Healthcare
- Training
- Marketing
- Customer Service Management
- emergency medical care
- infection control education
- outbreak management
- employee training
- crisis management
- healthcare communication
- patient admissions coordination
- patient scheduling
- problem solving
- effective communication
- team collaboration
- community outreach
- administrative support
- Injury prevention
- Emergency management
- Clinical judgment
- Incident command
- Medical aid
- First aid administration
- Analytical thinking
- Emergency preparedness
- Ambulance decontamination
- IV and medication administration
- Teamwork and collaboration
- Police and fire coordination
- Medical procedure prioritization
- Risk assessment
- Resuscitating and stabilizing patients
- Emergency vehicle operation
- Problem-solving
- Regulatory compliance
- Critical thinking
- Active listening
- Emergency medical technician (EMT)
- EKG procedures
- Team building
- Reliability
- Medical terminology
- Patient immobilization
- Certified in CPR/AED
- Self motivation
- Multi-patient triage
- Organizational skills
- Vital signs monitoring
- Decision-making
- Emotional support
- Emergency medical team coordination
- Ambulance driving
- Heart monitoring
- Basic life support
- Deliver emergency treatment
Certification
- Emergency Medical Technician (EMT-B), 01/01/98, Present
- American Hospital Association TeamSTEPPS Master Trainer
Timeline
Clinical Instructor
AMI Expeditionary Healthcare
05.2021 - 04.2024
Admissions Coordinator
Broomall Rehabilitation and Nursing Center
01.2018 - 01.2019
Financial Clearance Representative
Kennedy Health Systems
01.2016 - 01.2017
EMS Supervisor
Select Ambulance
02.2015 - Current
Master of Business Administration - Business Administration and Management, General
University of Hertfordshire