Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nakia Morales

Poughkeepsie,NY

Summary

Seasoned EMS Supervisor known for high productivity and efficient task completion. Specialize in emergency response coordination, team leadership, and critical decision-making skills. Excel in communication, adaptability, and problem-solving to effectively manage emergency situations and guide teams under pressure.

Overview

15
15
years of professional experience
1
1
Certification

Work History

EMS Supervisor

Vassar College
Poughkeepsie, NY
02.2021 - Current
  • Developed training plans, evaluated performance, and provided feedback to improve skillsets of staff members.
  • Coordinated patient care with hospital personnel and other healthcare providers to ensure quality care.
  • Provided leadership during emergency situations by directing personnel in the appropriate course of action.
  • Served as an instructor for new hires providing instruction on safety protocols and operating procedures for medical vehicles and equipment.
  • Coordinated staff scheduling ensuring adequate coverage at all times while minimizing overtime costs.
  • Investigated complaints from patients or their families regarding treatment received from EMTs and Paramedics.
  • Assisted in developing policies and procedures that ensured adherence to safety standards within the department.
  • Responded to emergencies when needed in order to provide additional support or guidance.
  • Collaborated with community organizations such as fire departments or hospitals to coordinate responses during major events.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Maintained records management system to process personnel information and produce reports.
  • Maintained accurate records of all medical incidents, including incident reports, patient information, and equipment inventory.
  • Ensured compliance with local, state, and federal regulations related to EMS operations.

EMT

Mobile Life Support Services /Empress EMS
Poughkeepsie, NY
02.2010 - Current
  • Assisted in the transport of patients from accident scenes to medical facilities.
  • Performed basic life support, including CPR and airway management.
  • Provided emergency care at the scene of an accident or other medical incident.
  • Responded to 911 calls for assistance with medical emergencies.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Documented patient information, treatments provided, and changes in condition on appropriate forms.
  • Assessed patients' conditions during transport and communicated findings to healthcare staff upon arrival at hospital.
  • Maintained equipment and supplies necessary for providing medical services in field settings.
  • Ensured that all safety protocols were followed when responding to emergency situations.
  • Communicated with dispatchers regarding updates on location, estimated time of arrival, and any special needs of the patient.
  • Educated patients on pre-hospital treatment techniques such as bleeding control methods.
  • Conducted assessments of trauma victims using advanced assessment techniques.
  • Operated ambulances safely under both normal and emergency conditions.
  • Collaborated with other healthcare providers such as paramedics and nurses.
  • Attended continuing education courses related to EMT skills development.
  • Participated in drills designed to prepare responders for handling large-scale emergencies.
  • Managed multiple tasks simultaneously while maintaining composure under pressure.
  • Assessed emergency situations and prioritized medical care for patients.
  • Remained level-headed and proactive during emergency situations.
  • Trained new hires by offering insight into job duties and assessing shift performance.

Education

Emergency Medical Technology

Dutchess Community College
Poughkeepsie, NY
10-2007

Skills

  • Employee Work Scheduling
  • Employee Supervision
  • Employee Performance Evaluations
  • Employee Recruitment and Hiring
  • Hazardous Materials Handling
  • Disaster preparedness
  • Burning Building Entry Tactics
  • Community Outreach Programs
  • Fire Suppression Techniques
  • High-pressure nozzle changes
  • Public Education

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Stop The Bleed Instructor
  • CPR Instructor

Timeline

EMS Supervisor

Vassar College
02.2021 - Current

EMT

Mobile Life Support Services /Empress EMS
02.2010 - Current

Emergency Medical Technology

Dutchess Community College

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Nakia Morales