Emma Hernandez
Raleigh,NC
Summary
Professional esthetician with strong focus on skin health and beauty treatments. Proven ability to adapt to changing client needs while delivering exceptional results. Collaborative team player known for reliability and effective communication. Skilled in facial treatments, skincare analysis, and product recommendations.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dunkin' Donuts
Raleigh, NC
12.2025 - Current
- Processed customer transactions efficiently using POS systems.
- Provided exceptional service, addressing customer inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new staff on operational procedures and best practices.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored inventory levels and communicated needs for restocking supplies effectively.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Helped customers complete purchases, locate items, and join reward programs.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Answered questions about store policies and addressed customer concerns.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Restocked and organized merchandise in front lanes.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Worked with floor team and managers to meet wide range of customer needs.
- Trained and guided new team members on company policies and operational procedures.
- Collaborated with management to develop promotional displays and seasonal setups.
Sales Associate
Total HerbalCare
Raleigh, NC
06.2024 - 03.2025
- Provided exceptional customer service, ensuring satisfaction and loyalty through personalized interactions.
- Assisted in inventory management, maintaining accurate stock levels and organizing product displays effectively.
- Executed sales transactions efficiently using point-of-sale systems, ensuring quick and accurate processing.
- Trained new team members on product knowledge, sales techniques, and store policies to enhance performance.
- Identified customer needs through active listening, recommending appropriate products to drive sales growth.
- Collaborated with team members to optimize store layout, enhancing customer experience and increasing foot traffic.
- Resolved customer complaints promptly, turning challenges into opportunities for improved service delivery.
- Monitored market trends and competitor activities to adapt sales strategies and improve overall performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Car Wash Attendant
Rialto, CA
10.2023 - 04.2024
- Operated various car wash equipment to ensure efficient service delivery.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Assisted customers with service selection, providing knowledgeable recommendations.
- Conducted pre-wash inspections to identify vehicle issues before service commencement.
- Monitored inventory levels of cleaning supplies and reported shortages promptly.
- Ensured adherence to quality standards during washing and detailing services for customer satisfaction.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Established loyal customer base through consistent quality workmanship and friendly service interactions.
- Collaborated with team members to streamline processes and improve overall efficiency.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Managed inventory levels for car wash supplies, ensuring adequate stock at all times.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Handled cash transactions efficiently, balancing daily receipts accurately at the end of each shift.
Assistant Manager
Dollar Tree
Rialto, CA
06.2021 - 04.2023
- Assisted in daily store operations, ensuring optimal customer service and product availability.
- Implemented effective merchandising strategies that enhanced product visibility and increased sales.
- Trained and guided new team members on company policies and operational procedures.
- Monitored inventory levels, conducting regular stock audits to maintain accurate records.
- Collaborated with management to develop promotional displays and seasonal setups.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Supported loss prevention efforts through adherence to safety protocols and surveillance practices.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recogniz ing outstanding performance and celebrating team accom plishments.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
Social Work
California State University, San Bernardino
San Bernardino, CAHigh School Diploma -
Hesperia High School
Hesperia, CA05.2021
Skills
- High-frequency machine use
- Waxing and hair removal
- Extractions and pore cleansing
- Customized skincare plans
- Microdermabrasion expertise
- Sanitation maintenance
- Social media marketing
- Makeup application techniques
Languages
English
Native or Bilingual
Spanish
Limited Working
ASL
Elementary
Interests
Skin Care
Timeline
Assistant Manager
Dunkin' Donuts
12.2025 - Current
Sales Associate
Total HerbalCare
06.2024 - 03.2025
Car Wash Attendant
10.2023 - 04.2024
Assistant Manager
Dollar Tree
06.2021 - 04.2023
Social Work
California State University, San Bernardino
High School Diploma -
Hesperia High School