Emma Herring
Delhaize America
Rocky Point,NC
6
years of professional experience
At Delhaize America, I excelled as an Assistant Customer Service Manager, enhancing team performance and customer satisfaction through team management and quality assurance. Leveraging skills in cash handling and customer service, I drove service improvements, established strong customer relationships while fostering a culture of excellence.
Work History
Assistant Customer Service Manager
6 Years 2 Months- Provided superior customer service and support to customers.
- Referred unresolved customer grievances to designated departments for further investigation.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Troubleshot minor problems and reported larger technical issues.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Coached, mentored, and trained new customer service staff members on best practices.
- Responded quickly to meet customer needs and resolve problems.
- Developed and maintained positive relationships with customers.
- Conferred with customers by telephone or in-person to provide product or service information.
- Followed up promptly on all unresolved cases from previous shifts.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Resolved customer issues quickly and efficiently while maintaining a positive attitude.
- Monitored team performance metrics to ensure quality standards were met or exceeded.
Education
Associate of Science - Accounting and Finance
Skills
Team leadership and management
Service escalation reduction
Multi-tasking in high-pressure environments
Customer engagement enhancement
Crisis resolution management
Customer satisfaction improvement
Customer Experience (CX) Improvement
Active listening techniques
Cash handling
Team management
Quality Assurance
Customer service excellence
Timeline
Assistant Customer Service Manager
Delhaize America
06.2020 - CurrentRead More
Cape Fear Community College
Associate of Science from Accounting and Finance
Read More