Tiffany Shifflett
Crozet,VA
Summary
Dynamic Assistant Customer Service Manager at Harris Teeter with a proven track record in enhancing customer satisfaction and team performance. Skilled in cash handling and conflict resolution, I successfully coordinated training programs that improved service quality and fostered a collaborative team environment. Committed to driving results through effective management support and customer engagement.
Overview
21
21
years of professional experience
Work History
Assistant Customer Service Manager
Harris Teeter
Charlottesville, VA
07.2005 - Current
- Assisted in managing daily customer service operations to enhance customer satisfaction.
- Coordinated training sessions for new staff, promoting adherence to company standards.
- Resolved customer inquiries and complaints efficiently, improving overall service quality.
- Monitored team performance metrics, identifying areas for process improvement.
- Store accounting, balancing money, reporting and inputting lottery in.
- Monitoring the lottery machine
- Cashier Reconciliation: "Reconciled daily cash register totals.
- Bank Deposits: "Prepared daily bank deposits by counting cash and tender, preparing bank slips, and securing tender in safe bags".
- Safe Management: "Maintained and balanced the store safe (vault), including daily auditing of petty cash and change funds
Education
High School Diploma -
Western Albemarle High School
Crozet, VA05-2002
Skills
- Sales proficiency
- Cash handling
- Customer engagement
- Customer relations
- Training and mentoring
- Team building
- Conflict resolution
- Goal setting
- Team development
- Quality control
- Schedule management
- Inventory control
- Management support
- Account management
- Training programs
- Research
- Account updates
- Conflict mediation
- Research and due diligence
- Solutions planning
- Microsoft outlook, word, and Excel
- Customer service
- Problem-solving
- Time management
- Excellent time management skills
- Decision-making
- Team building and leadership
Timeline
Assistant Customer Service Manager
Harris Teeter
07.2005 - Current
High School Diploma -
Western Albemarle High School