Emma Hilsee
Philadelphia
Summary
Dedicated customer service professional with a proven track record in enhancing guest satisfaction through active listening and relationship building. Committed to implementing process improvements and delivering quality assurance.
Overview
5
5
years of professional experience
Work History
Customer Service Professional
Darden Restaurants, Olive Garden
04.2022 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained and mentored new staff on service protocols and customer engagement techniques.
- Implemented process improvements to enhance guest satisfaction and streamline operations.
- Collaborated with team members to maintain a positive dining environment and efficient workflow.
- Assisted in managing dining room setup, ensuring cleanliness and organization before service hours.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
Ride Operator
Sesame Place
06.2021 - 11.2022
- Operated multiple rides, ensuring safety protocols and guidelines were consistently followed.
- Monitored ride performance, promptly addressing any mechanical issues or safety concerns.
- Provided exceptional customer service, assisting guests with ride instructions and maintaining a positive experience.
- Collaborated with team members to maintain cleanliness and organization in ride areas.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Education
High School Diploma -
Northeast Highschool
1601 Cotton Ave PA 1911106.2023
Skills
- Customer service excellence
- Payment processing
- De-escalation techniques
- Quality assurance
- Feedback handling
- Active listening
- Relationship building
- Staff education and training
Timeline
Customer Service Professional
Darden Restaurants, Olive Garden
04.2022 - Current
Ride Operator
Sesame Place
06.2021 - 11.2022
High School Diploma -
Northeast Highschool