Summary
Overview
Work History
Education
Skills
Timeline
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EMMA HOFMANN

Farmington Hills,MI

Summary

Diligent Shift Lead with proven track record in managing team operations and ensuring smooth workflow. Successfully led teams in meeting objectives while maintaining high standards of quality and efficiency. Demonstrated leadership and problem-solving skills in dynamic, fast-paced environments. Experience in opening, midday, and closing shift responsibilities, including deposits, cleanliness, preparation, restocks, etcetera.

Overview

3
3
years of professional experience

Work History

Shift Leader

Dairy Queen
08.2022 - Current
  • Supported daily shift operations by efficiently coordinating tasks among team members in morning, afternoon, and closing shifts.
  • Handled customer inquiries with professionalism and courtesy, ensuring strong customer relationships.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, including deposits and daily sales, while maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues by offering quick and effective solutions to maintain customer satisfaction.
  • Experience in both opening and closing procedures as integral member of store staff.

Education

Associate of Applied Science - Paralegal Studies

Oakland Community College
Farmington Hills, MI
08-2026

Skills

  • Positive attitude
  • Time management
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service management
  • Staff supervision
  • Drawer assignments

Timeline

Shift Leader

Dairy Queen
08.2022 - Current

Associate of Applied Science - Paralegal Studies

Oakland Community College

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