Summary
Overview
Work History
Education
Skills
Timeline
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Heaven-Lee Sam

North Highlands,CA

Summary

Dynamic leader with proven team leadership and problem-solving skills honed at KFC A&W and McDonald's. Excelled in enhancing customer satisfaction and fostering safe, efficient work environments. Demonstrated cash handling expertise and a dependable, positive attitude, contributing significantly to team success and operational excellence.

Overview

6
6
years of professional experience

Work History

Shift Leader

Kfc A&w
Citrus Heights, CA
11.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.

Personal Nanny

Private Employeer
Sacramento, CA
06.2019 - 03.2024
  • Ensured safety of children in various settings, including at home, during transportation, and on outings.
  • Developed strong relationships with families, providing support and guidance through various stages of their children''s lives.
  • Created fun learning opportunities through interactive games and hands-on experiences, fostering intellectual curiosity in children.
  • Assisted in the coordination and management of family schedules, ensuring timely arrival at events and appointments while prioritizing the best interests of the child.
  • Collaborated with parents to create customized care plans addressing specific challenges and goals for each child.
  • Enhanced children''s well-being by providing specialized care tailored to their individual needs.
  • Successfully managed behavioral issues using positive reinforcement techniques.

Team Member

McDonald's
Sacramento, CA
08.2023 - 11.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Keema Highschool
Sacramento, CA
06.2023

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Creative problem solving
  • Friendly, positive attitude
  • Dependable and responsible

Timeline

Team Member

McDonald's
08.2023 - 11.2023

Shift Leader

Kfc A&w
11.2022 - Current

Personal Nanny

Private Employeer
06.2019 - 03.2024

Keema Highschool
Heaven-Lee Sam