Emma Holt
PALMCITY,FL
Summary
Friendly professional with proven strengths in cross-selling and customer service. Reliable individual with pleasant demeanor and terrific work ethic.
Overview
3
3
years of professional experience
Work History
Ice Cream Server
Kilwins Chocolates & Ice Cream
PALMCITY, FL
05.2023 - Current
- Served ice cream and chocolate products to customers with enthusiasm.
- Assisted customers in selecting flavors and toppings for their desserts.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Served and scooped ice cream, following sizing specifications.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Engaged with customers to foster a welcoming atmosphere and encourage repeat business.
- Maintained cleanliness and organization of the serving area and equipment.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Trained new staff on serving techniques and customer service practices to enhance team efficiency.
- Collaborated with team members to ensure efficient service during busy hours.
- Managed inventory levels and restocked supplies to ensure uninterrupted service during shifts.
- Operated cash register, processed transactions, and handled cash accurately.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Learned and retained menu details, including allergens for quick customer assistance.
Education
Some College (No Degree) - Health Sciences
Indian River State College
Stuart, FLSkills
- Flavor knowledge
- Food safety compliance
- Food handling safety
- Customer service
- Transaction processing
- Payment reconciliation
- Product restocking
- Stocking and organizing
- Training new staff
- Team collaboration
- Attention to detail
- Time management
- Problem solving
- Effective communication
Timeline
Ice Cream Server
Kilwins Chocolates & Ice Cream
05.2023 - Current
Some College (No Degree) - Health Sciences
Indian River State College