Emma Holzman
Fond Du Lac,WI
Summary
Dedicated and hardworking professional with extensive experience as a barista and server, providing exceptional customer service in fast-paced environments. Skilled in time management, multitasking, and delivering high-quality service while maintaining a positive and friendly attitude. Known for reliability, strong communication, and ensuring customer satisfaction.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Oshkosh, WI
11.2024 - Current
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
Server
The Sweet and Salty Pig
Fond Du Lac, WI
03.2023 - 02.2024
- Served food and beverages to patrons and confirmed complete orders.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server
Wendts on the Lake
Fond Du Lac, WI
05.2022 - 01.2024
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided excellent customer service to ensure satisfaction.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Presented menus and answered questions regarding items.
Receptionist
Holiday Automotive
Fond Du Lac, WI
03.2019 - 02.2020
- Answered and directed incoming calls using multi-line telephone system.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Kept updated records of office expenses and costs, assisting with budget tracking.
Education
High School Diploma -
Fond Du Lac High School
Fond Du Lac, WI01-2022
Skills
- Effective customer service
- Communication
- Teamwork
- Fast learner
- Decision-making
- Excellent memory
- Strong work ethic
- Guest engagement
- time management
Accomplishments
- Recognized as Partner of the Quarter at Starbucks for consistently demonstrating exceptional performance, teamwork, and a commitment to delivering outstanding customer service. This achievement highlights my dedication to creating a positive customer experience, exceeding sales goals, and supporting team success in a fast-paced, high-energy environment.
- Achieved placement on the University of Wisconsin Oshkosh Honor Roll for outstanding academic performance, reflecting a strong commitment to excellence and a consistent dedication to my studies. This accomplishment highlights my ability to balance rigorous coursework while maintaining a high level of discipline and focus on achieving my educational goals.
Timeline
Barista
Starbucks
11.2024 - Current
Server
The Sweet and Salty Pig
03.2023 - 02.2024
Server
Wendts on the Lake
05.2022 - 01.2024
Receptionist
Holiday Automotive
03.2019 - 02.2020
High School Diploma -
Fond Du Lac High School