Nicholas Thompson
Spencerport,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
8
8
years of professional experience
Work History
Barista
O.Henry's Coffee & Company
Birmingham, AL
08.2024 - Current
- Anticipates customer and cafe needs by engaging with customers, evaluating the cafe environment, and following O’Henry’s shift standards
- Contributes to team morale and a positive work environment by displaying clear communication, integrity, and punctuality.
- Excels in customer service as the main point of customer interactions through evaluating and understanding customer-specific needs.
- Educates and assists customers with coffee, beverage, food, and retail offerings.
- Prepares and sells coffee beverages and food by following O’Henry’s recipes and preparation standards.
- Maintains a clean work environment by following O’Henry’s organizational standards, shift checklists, and sanitation regulations.
- Follows O’Henry’s operational policies and procedures to ensure a healthy and safe work environment.
- Enhances overall coffee knowledge by participating in O’Henry’s training courses and educational opportunities.
Management & Sales Trainee
Oaks Construction
925 Exchange Street, Rochester, NY, NY
08.2023 - 06.2024
- Working in a call center environment handling customer inquiries, complaints, and questions.
- Utilized Contractors Cloud CRM software and Microsoft programs (Excel, Word, Teams, etc.) to enhance productivity in a rapidly changing industry.
- Shadowed Sales Estimators, Production Team, Construction Onsite Supervisors, and Marketing roles
- Experience in sales working as well for the company's roll off dumpster division Oaks Dumpster Rental in addition to relevant services that the company offers
- Maintained up-to-date knowledge of industry trends by attending training sessions regularly, applying insights gained into daily work routines.
Customer Service Desk
Wegmans Family Food Markets
3175 Chili Avenue, Rochster, NY
12.2022 - 08.2023
- Provide clients with information and help on certain products
- Handle lottery purchases and cashing
- Answer calls and in person questions regarding product availability, refunds, and store operations information.
Produce Customer Service
Wegmans Family Food Markets
3175 Chili Avenue, Rochster, NY
09.2019 - 11.2021
- Answer customers' questions about products, prices, availability, product uses
- Shelf restock on sales floor displays
- Unload delivery trucks containing replenishing product
- Break down pallets of product and place in proper locations in the cooler or room temperature rooms.
Warehouse Fulfillment Associate
Harris Seeds
355 Paul Rd, Rochester, NY 14624
08.2016 - 12.2018
- Order Picking: Selecting items from shelves or bins according to customer orders. This involves accurately identifying products and quantities.
- Packing: Carefully packaging items for shipment, ensuring they are protected and properly labeled.
- Inventory Control: Keeping track of inventory levels and reporting discrepancies or shortages.
- Quality Control: Inspecting products for defects or damage before packing them for shipment.
- Shipping and Receiving: Processing incoming shipments and preparing outgoing shipments for delivery using shipping software or systems.
- Organization: Maintaining a clean and organized work area to ensure efficiency and safety.
- Teamwork: Collaborating with coworkers to meet daily production goals and deadlines.
- Safety: Following all safety procedures and guidelines to maintain a safe working environment.
- Equipment Operation: Using warehouse equipment such as pallet jacks, forklifts (if certified), and handheld scanners to assist in the fulfillment process.
Education
Bachelor of Science: English & Writing: Journalism -
Liberty University
Lynchburg, VA05.2021
Skills
- Opening and closing duties
- Effective customer service
- Dining customer service
- CRM software proficiency
- Loading and unloading
- Shipping and receiving
- Shipment unpacking
Education
Lynchburg, VA
Achievements and Extracurriculars
- Wegmans College Scholarship Award
- Flower City Work Camp
- MMA Training
- Leadership Training at Calvary Assembly of God Church
- Captained Adult Recreational Soccer Team
- Audio Visual Team at Calvary Assembly of God Church
Timeline
Barista
O.Henry's Coffee & Company
08.2024 - Current
Management & Sales Trainee
Oaks Construction
08.2023 - 06.2024
Customer Service Desk
Wegmans Family Food Markets
12.2022 - 08.2023
Produce Customer Service
Wegmans Family Food Markets
09.2019 - 11.2021
Warehouse Fulfillment Associate
Harris Seeds
08.2016 - 12.2018
Bachelor of Science: English & Writing: Journalism -
Liberty University
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