Emma Hotze-Smith
Harlingen
Summary
Highly skilled Air Terminal Operations Center (ATOC) Specialist with 4 years of experience in military air transportation, logistics, and flight operations. Successfully manages airfield operations, coordinates cargo and personnel movements, and ensures mission readiness in high-pressure environments. Demonstrates ability to analyze logistical requirements, maintain compliance with military and federal regulations, and lead teams to efficiently execute air transportation missions. Exceptional communication, interpersonal, and organizational skills. Known for reliability, strong work ethic, and the ability to quickly adapt to new tasks and environments. Thrives in both individual and team capacities, leveraging a seasoned work ethic to adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
Air Terminal Operations Center Representative
US Air Force Reserve Command
03.2021 - Current
- Managed air terminal operations, ensuring seamless coordination of cargo, personnel, and aircraft movements in support of military and humanitarian missions.
- Oversaw flight line operations, including aircraft loading and unloading, ensuring compliance with Air Mobility Command (AMC) directives and safety regulations.
- Coordinated and disseminated flight schedules, cargo manifests, and passenger lists, ensuring accurate tracking and accountability of all movements
- Maintained close communication with aircrews, ground personnel, and command leadership to execute time-sensitive airlift operations efficiently.
- Conducted security checks and enforced force protection measures to safeguard military assets and personnel.
- Developed regularly executed training system for virtual cargo/passenger movement practice between the 26 APS and 74 APS consisting a total of 265 Airmen
- Managed classified and sensitive materials, ensuring strict adherence to operational security (OPSEC) protocols.
Ramp Representative
US Air Force Reserve Command
03.2021 - Current
- Managed and coordinated the loading and unloading of cargo vessels, ensuring all safety protocols were adhered to
- Maintained accurate records of cargo movements, tracking inventory levels and stock availability
- Assisted in developing employee training programs related to terminal operations
- Utilized computer systems for data entry, creating reports on shipment status and customer service metrics
- Ensured compliance with applicable laws and regulations related to business operations
- Prepared manifests showing numbers of airplane passengers and baggage, mail, and freight weights transmitting data to destinations
- Received goods to first available flight and to appropriate storage areas and departments, using forklifts, hand trucks, and other equipment
- Inspected and counted items received and checked against invoices and other documents, recording shortages and rejecting damaged goods
Owner/Manager
Harvekaeb Hot-Z Farms, LLC
03.2019 - 12.2024
- Developed and implemented effective systems for tracking feed inventory, veterinary services and farrier visits
- Monitored daily performance of horses to identify any health concerns or behavioral issues that required attention
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Education
Bachelor of Science (B.S.) - Criminal Justice
Southern New Hampshire University
Manchester, NH01-2027
Hazardous Materials (HAZMAT) Certification
Transportation Proficiency Center
Dobbins ARB, GA12-2024
Special Handling Joint Inspector Certification
Transportation Proficiency Center
Dobbins ARB, GA12-2024
Air Transportation Specialist Course
Air Education And Training Command
Fort Gregg-Adams, VA12-2021
Skills
- Global Air Transportation Execution System (GATES)
- Integrated Computerized Deployment System (ICODES)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Staff Training
- Organizational Systems
- Terminal Organization
- Daily Operations Management
- Freight Handling
- Inventory Tracking and Management
- Product Transportation
- Data entry proficiency
Awards
2024, 433 MSG Airman of the Quarter
2025, Recognition and Appreciation by AFRC Command Chief Master Sergeant, Chief Israel Nuñez
Timeline
Air Terminal Operations Center Representative
US Air Force Reserve Command
03.2021 - Current
Ramp Representative
US Air Force Reserve Command
03.2021 - Current
Owner/Manager
Harvekaeb Hot-Z Farms, LLC
03.2019 - 12.2024
Bachelor of Science (B.S.) - Criminal Justice
Southern New Hampshire University
Hazardous Materials (HAZMAT) Certification
Transportation Proficiency Center
Special Handling Joint Inspector Certification
Transportation Proficiency Center
Air Transportation Specialist Course
Air Education And Training Command
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