Emma Hurvitz
Palm Beach Gardens,FL
Summary
Driven by a motivational leadership style and exceptional customer service skills, I've fostered team cohesion and enhanced client satisfaction across roles at the College of Charleston, Aerie and Six Points Sports Academy. With a love for meeting new people, collaboration and teamwork. My approach has consistently improved group dynamics and individual performance, making a measurable impact on organizational, group and individual success.
Overview
4
4
years of professional experience
Work History
Tutor
College of Charleston
05.2024 - Current
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students with accurate feedback and positive reinforcement.
Front Desk Assistant
College of Charleston
09.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
Counselor In Training Director
Six Points Sports Academy
05.2024 - 08.2024
- Organized meetings, discussions, and events for groups of people varying in age.
- Fostered communication and friendship among group members through team-building activities.
- Counseled clients to help understand and overcome personal, social and behavioral problems.
- Eagerly provided one-to-one attention to campers for special instruction, personal counseling and self-esteem-building activities.
- Observed over 30 individuals and groups to assess, evaluate and predict behaviors.
Assistant Coach
Six Points Sports Academy
06.2022 - 08.2023
- Promoted good sportsmanship with competing teams on- and off-field.
- Developed and implemented training drills to improve team cohesiveness and performance.
- Advised head coach on discipline, performance, and other decision-making areas.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
Retail Sales Associate
Aerie By American Eagle
01.2021 - 08.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Arts - International Studies
College of Charleston
Charleston, SC05.2026
Skills
- Collaboration and Teamwork
- Rapport Building
- Team motivation
- Motivational leadership style
- Customer Needs Assessment
- Exceptional customer service
Timeline
Tutor
College of Charleston
05.2024 - Current
Counselor In Training Director
Six Points Sports Academy
05.2024 - 08.2024
Front Desk Assistant
College of Charleston
09.2023 - Current
Assistant Coach
Six Points Sports Academy
06.2022 - 08.2023
Retail Sales Associate
Aerie By American Eagle
01.2021 - 08.2023
Bachelor of Arts - International Studies
College of Charleston
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