Hi, I’m
Emma Ibarra
Chino,CA
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
2
years of professional experience
Work History
SunLife Organics, Malibu, California
Associate
2022.02 - Current (2 years & 7 months)
Job overview
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Follett Bookstore, Malibu, California
Pepperdine Bookstore Clerk
2021.06 - 2022.02 (8 months)
Job overview
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Delivered highest level of customer service by greeting, communicating and assisting customers with online orders.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Processed information and merchandise through POS register system.
- Supported efficient and timely replenishment of sales floor merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Sprouts Marketplace, Woodland Hills, California
Cashier
2021.06 - 2021.09 (3 months)
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register to record transactions accurately and efficiently.
Whole Foods Market Inc, Malibu, California
Prepared Foods Team Member
2021.02 - 2021.06 (4 months)
Job overview
- Maintained high level of efficiency in fast-paced work environment.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Organized food and products by date and maintained adequate supplies.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Prepared menu orders for customers, ensuring quality and visual presentation.
- Arranged supplies and equipment between storage and work areas.
- Maintained composure and work quality while under stress.
Education
Pepperdine University , Malibu, CA
from Political Science, English Literature
05.2024
University Overview
- 3.5 GPA
- Social Science Division Scholarship Recipient
- Sigma Tau Delta Honor Society Member
- Student Writer for The Pepperdine Graphic Newspaper
- Pepperdine Mock Trial Member
- Study Abroad: London, England
Skills
- Collateral Management
- Result Interpretation
- Practice Management
- File and Records Management
- Customer Service
- Verbal and Written Communication
- Attention to Detail
- Client Engagement
- Computer Skills
- Guest Satisfaction
- Issue Resolution
- Employee Relationships
- Grammar
Timeline
Associate
SunLife Organics
2022.02 - Current (2 years & 7 months)
Pepperdine Bookstore Clerk
Follett Bookstore
2021.06 - 2022.02 (8 months)
Cashier
Sprouts Marketplace
2021.06 - 2021.09 (3 months)
Prepared Foods Team Member
Whole Foods Market Inc
2021.02 - 2021.06 (4 months)
Pepperdine University
from Political Science, English Literature
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