Emma Johnson
Los Angeles,CA
Summary
Operations leader with over 5 years of experience in building internal tools and optimizing workflows for fast-paced environments. Expertise in process automation, KPI development, and system implementation. Proven track record in improving operational accuracy and deploying scalable processes. Skilled in collaborating with consultants and area leaders to streamline operations and control costs.
Overview
6
6
years of professional experience
Work History
Operations Manager / Travel Systems Specialist
ALTOUR International
Los Angeles, CA
08.2024 - Current
- Developed and maintained automated reporting dashboards and data workflows, enhancing forecasting accuracy for $12M+ revenue pipeline.
- Designed technical workflows for reconciliation and vendor communication, increasing revenue by 25% ($3M).
- Created automated hotel commission tracking system that consolidated financial data and reduced manual processing hours by 20%.
- Recovered over $100,000 in lost commissions through implementation of data integrity controls and auditing processes.
- Managed integrations across CRM, vendor systems, and client platforms to support high-volume bookings and provide accurate revenue forecasts.
Head of Operations / Business Operations Manager
Warren Lotas
Los Angeles, CA
01.2022 - 08.2024
- Developed dashboards, KPIs, and sales performance reports for executive leadership's forecasting and planning needs.
- Directed operations supporting annual revenue of $18M, ensuring efficiency in financial and production systems.
- Collaborated with executive leadership on planning cycles for resource allocation and goal setting.
- Authored technical SOPs and trained over 30 team members, reducing onboarding time and enhancing process adoption.
- Led cross-functional efforts for partner programs, ensuring alignment for launch and performance reporting.
- Introduced operational frameworks that scaled revenue from $14M to $18M within 18 months by improving pipeline visibility.
Director of Operations / IRA Specialist
Vault Metal LLC
El Segundo, CA
03.2020 - 01.2022
- Designed and launched custom CRM system supporting annual revenue exceeding $50M.
- Created BI-style reporting that enhanced leadership forecasting accuracy and reduced turnaround time by 40%.
- Drove CRM adoption through training and onboarding for 12 account executives, boosting usage and minimizing errors.
- Produced monthly revenue analyses and forecasting reports for quarterly planning and goal alignment.
- Developed client-facing education tools that improved conversion rates for high-value accounts.
Travel Consultant
ALTOUR International
Los Angeles, CA
11.2019 - 03.2020
- Researched travel options to develop customized itineraries for clients.
- Collaborated with travel vendors to secure competitive rates and superior services.
- Trained junior staff on company processes and customer service standards.
- Created comprehensive itineraries, including flight bookings, car rentals, and hotel reservations.
Education
Bachelor of Arts - Psychology
University of California, Riverside
Riverside, California01.2018
Associate of Arts - Psychology
Moorpark Community College
Moorpark, California01.2017
Skills
- Power BI and SQL
- Project management tools
- Advanced Excel proficiency
- Financial modeling and forecasting
- Data analysis
- Workflow optimization
- Team leadership
- Leadership and organization skills
- Adobe Acrobat expertise
- CRM and ERP solutions
Financial Impact Highlights
- >$110,000 in revenue and recoveries generated or reclaimed across roles
- $50M+ annual revenue/asset portfolio managed
- 30-40% reduction in manual processing hours via tech automations
- 25-35% faster departmental throughput through KPI & workflow design
- 50%+ decrease in vendor payment delays through systemized reconciliation
- 20-30% more sales volume enabled by CRM automation
Timeline
Operations Manager / Travel Systems Specialist
ALTOUR International
08.2024 - Current
Head of Operations / Business Operations Manager
Warren Lotas
01.2022 - 08.2024
Director of Operations / IRA Specialist
Vault Metal LLC
03.2020 - 01.2022
Travel Consultant
ALTOUR International
11.2019 - 03.2020
Bachelor of Arts - Psychology
University of California, Riverside
Associate of Arts - Psychology
Moorpark Community College