Emma Johnson
Summary
Detail-oriented professional with a strong background in data management, and operational oversight. Committed to maintaining compliance while driving efficiency and effectiveness in administrative and clinical workflows.
Overview
6
6
years of professional experience
Work History
Director of Operations
ROOTs Transition
Park City, UT
07.2022 - Current
- Oversee daily operations across administrative, clinical support, and facility workflows to ensure safe, efficient program delivery in a residential treatment setting.
- Manage client onboarding, admissions, enrollment, leave of absence coordination, and discharge workflows, ensuring documentation, communication, and timelines are completed accurately.
- Administer HIPAA-conscious intake and records processes through DocuSign, BestNotes, and internal tracking systems, maintaining organized and audit-ready files.
- Prepare and distribute monthly superbills and verify provider documentation for accuracy and completeness.
- Coordinate required state licensing and compliance reports, maintaining tracking systems and supporting timely, accurate submissions.
- Build and maintain operational trackers in Google Sheets to support scheduling, reporting, follow-up, and leadership visibility.
- Support leadership execution by tracking tasks, sending reminders, coordinating meetings, and reducing missed follow-through across teams.
- Prepare materials and support weekly Board of Directors and leadership meetings, including agendas, updates, and operational follow-up.
- Review, edit, and manage contracts, policies, SOPs, and operational documents, ensuring proper signatures, version control, and compliance.
- Coordinate communication across departments, including Clinical, Outreach, Leadership, and external partners, families, and parents.
- Plan and execute workshops, events, presentations, newsletters, eblasts, and operational materials while maintaining brand consistency and confidentiality.
- Support medication administration, training, and medication management workflows in coordination with the clinical and medical team.
- Maintain safe, organized operations by overseeing supplies, facility readiness, documentation integrity, compliance, and response to urgent operational needs and state audits.
Office Manager
Vista Sage
Sandy, UT
08.2020 - 05.2022
- Directed daily office and facility operations to ensure efficient workflows, organized systems, and seamless service delivery.
- Streamlined administrative processes by developing procedures, maintaining filing systems, and improving workflow efficiency.
- Managed inventory, supply ordering, budgeting support, and expense tracking to maintain operational readiness and financial accuracy.
- Oversaw confidential employee, client, and company records in compliance with privacy and organizational standards.
- Trained and supervised staff on office procedures, administrative responsibilities, and Alleva system use for medication administration, intake, scheduling, and file management.
- Led hiring, interviewing, onboarding, performance management, and staff development initiatives.
- Served as a key liaison between leadership, staff, and clients, supporting communication, conflict resolution, and issue escalation.
- Coordinated client needs and crises with facility operations and service teams to ensure timely, appropriate support.
- Developed policy manuals, training resources, and operational documentation to strengthen consistency and accountability.
- Collected and maintained operational data to support reporting, planning, and informed decision-making.
Education
Bachelor of Science - Communications (Advertising)
Brigham Young University
Provo, UT08-2018
Skills
- Process improvement
- Team leadership
- Data management
- Policy development and enforcement
- Department oversight
- Administrative management
- Purchasing and planning
- Client account management
- Logistics
- Records organization and management
- HIPAA compliance, state reporting
Accomplishments
Audited contracts and fixed errors
Oversaw the consolidation of two mental health facilities, integrating teams, workflows, and administrative systems to support seamless operations.
Timeline
Director of Operations
ROOTs Transition
07.2022 - Current
Office Manager
Vista Sage
08.2020 - 05.2022
Bachelor of Science - Communications (Advertising)
Brigham Young University