Emma Jolinger
Willow Grove
Summary
A motivated and compassionate Human Services student with several years of experience providing direct care, building trusting relationships, and supporting individuals and families. Experienced in crisis management, communication, organization, and advocacy through childcare, customer service, and leadership roles. Passionate about helping others and pursuing a career in social services, case management, and community outreach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Professional Nanny
D’Andrea Family
Glenside, PA
08.2024 - Current
- Provided daily care for infants while promoting developmental milestones.
- Planned age-appropriate educational and recreational activities.
- Build strong relationships with parents through open communication.
- Managed schedules, meals, naps, and routines.
- Maintained a safe and nurturing environment.
- Demonstrated patience, adaptability, and problem-solving in high-pressure situations
Professional Nanny
Nicolosi Family
Blue Bell, PA
02.2023 - 08.2024
- Manage routines including meals, transportation, scheduling, hygiene, and developmental activities.
- Observe and communicate developmental milestones, behavioral changes, and individual needs with parents.
- Maintain a safe, structured, and nurturing environment while adapting to changing needs and situations.
- Demonstrate patience, problem-solving, and crisis management skills in a fast-paced caregiving setting.
Salon Manager & Esthetician
Simply Bella Skin and Laser
Plymouth Meeting, PA
04.2023 - 06.2024
- Scheduled appointments and coordinated staff.
- Resolved customer concerns professionally.
- Managed inventory and retail sales.
- Trained new employees.
- Maintained organization in a fast-paced environment.
- Provided esthetic services while maintaining strict sanitation, safety, and confidentiality standards.
- Maintained accurate client records and handled sensitive information professionally.
- Resolved client concerns through empathy, problem-solving, and effective communication.
Receptionist & Assistant
Barberella Salon
Ambler, PA
10.2022 - 04.2023
- Greeted clients and answered phones.
- Scheduled appointments.
- Maintained confidential client information.
- Processed payments.
- Provided exceptional customer service.
- Assisted stylists with daily operations to maintain an organized and efficient environment.
- Prepared work areas and followed strict sanitation and safety procedures.
- Supported clients by ensuring comfort throughout services and addressing concerns professionally.
Education
Associate of Science - Human Services
Montgomery County Community College
06-2028
Cosmetology Program - undefined
Jean Madeline Aveda Institute
08-2020
Skills
- Case Documentation
- Advocacy
- Client Communication
- Cultural Competency
- Conflict Resolution
- Confidentiality (HIPAA awareness)
- Professional Boundaries
- Administrative Skills
- Scheduling
- Calendar Management
- Documentation
- Interpersonal Skills
- Empathy
- Teamwork
- Organization
- Time Management
Affiliations
- National Organization for Human Services (NOHS) (Student Member)
- Human Rights Coalition: Toxic Prison campaign
Certification
- CPR & First Aid
- Mandated Reporter Training
Timeline
Professional Nanny
D’Andrea Family
08.2024 - Current
Salon Manager & Esthetician
Simply Bella Skin and Laser
04.2023 - 06.2024
Professional Nanny
Nicolosi Family
02.2023 - 08.2024
Receptionist & Assistant
Barberella Salon
10.2022 - 04.2023
Cosmetology Program - undefined
Jean Madeline Aveda Institute
Associate of Science - Human Services
Montgomery County Community College