Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Emma Kaase

Glen Carbon,IL

Summary

Working with Zips Car Wash for four years and HomeGoods for two years has provided many skillsets in customer service, maintenance, and sales. I am poised when handling difficult situations and can stay calm and level-headed. Working with Addus Healthcare has given me additional experience in caretaking, along with my experience with my brother, who is on the autism spectrum. Caring for him has improved my patience, communication, and compassion.

Overview

6
6
years of professional experience

Work History

Associate

HomeGoods
03.2022 - Current
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Caretaker

Addus Home Health Care
06.2023 - 02.2024
  • Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Remained alert to problems or health issues of clients and competently responded.

Customer Sales Associate

Zips Car Wash
08.2018 - 07.2021
  • Explained company offerings to promote products and services to clients.
  • Demonstrated product options and explained use and features to customers.
  • Promoted products and brand through interactions with retailers.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Operated cash register and barcode scanner to process customer sales.
  • Fixed mechanical issues on site.

Education

Southern Illinois University Edwardsville
Edwardsville, IL

High School Diploma -

Edwardsville High School
Edwardsville, IL
12.2019

Skills

  • Money handling
  • Product and Service Sales
  • Maintaining Clean Work Areas
  • Markdown Procedures
  • Compassionate communication
  • Patient Companionship
  • Mobility Assistance
  • Disability Support

Additional Information

Tammy Henry-Smith

HomeGoods

Store Manager

(618) 659-8753


Dianne Ellis

Addus Homecare

dianne.ellis@addus.com

(618) 632-1810

Timeline

Caretaker

Addus Home Health Care
06.2023 - 02.2024

Associate

HomeGoods
03.2022 - Current

Customer Sales Associate

Zips Car Wash
08.2018 - 07.2021

Southern Illinois University Edwardsville

High School Diploma -

Edwardsville High School

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Emma Kaase