Emma Kapel
Menasha
Summary
Dedicated Healthcare Professional experienced in supporting clients in group homes and brain-injury programs. Delivered hands-on care and taught independent living skills while enhancing leadership and decision-making capabilities as Assistant Manager. Pursued LPN role to leverage clinical knowledge and commitment to patient care.
Overview
16
16
years of professional experience
5
5
Certifications
Work History
Senior Center
City Of Menasha
Menasha
04.2025 - Current
- Assessed customer needs to provide timely and effective support.
- Facilitated customer requests and addressed inquiries to enhance overall satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Owner/Operator
Pia's Grooming
Portage
06.2022 - Current
- Managed daily operations of grooming services and scheduling appointments.
- Created targeted marketing strategies that increased visibility of grooming services in the community.
- Established strong relationships with clients through excellent customer service.
- Built long-term client relationships through exceptional service and effective issue resolution.
- Managed grooming supply inventory and placed orders to ensure uninterrupted service delivery.
Registration Clerk
Divine Savior Healthcare
Portage
02.2018 - Current
- Conducted insurance pre-certifications and prior authorizations accurately and in a timely manner to ensure patient coverage
- Verified insurance information online and via telephone to confirm patient eligibility
- Registers patients according to established standards
- Operated communication and office equipment to facilitate efficient patient processing
- Welcomed patients and visitors at front desk, providing assistance and directions.
Support Specialist/ Assistant Manager
Lifekeepers Inc
Portage
02.2016 - 02.2018
- Implemented client ISP/BSP plans, teaching independent living skills such as meal prep, cooking, cleaning, grocery shopping, and basic money management to enhance client independence.
- Directed client outings, managed household spending, and oversaw daily operations, contributing to a supportive living environment.
- Accompanied clients on community outings, facilitating activities like hiking, swimming, and walking to promote social engagement.
- Completed weekly grocery shopping, planned menus, and managed petty cash for the home.
- Compiled and submitted weekly client reports to director, ensuring accuracy and compliance with documentation standards.
Caregiver
Infinite Ability Inc
Portage
02.2014 - 08.2015
- Delivered comprehensive client care including bathing, medication administration, meal preparation, feeding assistance, ROM exercises, and laundry, ensuring comfort and dignity.
- Personal care, medication administration, therapeutic communication, activity engagement, mobility support, and daily living assistance.
- Maintained a safe, supportive environment while promoting dignity, comfort, and independence.
- Facilitated meaningful activities and conversations to enhance emotional well-being and foster social interaction.
- Cultivated strong rapport with clients, consistently fostering laughter and smiles to create a positive, enjoyable atmosphere.
Sales Associate/ Cashier
Ace Hardware
Portage
08.2011 - 09.2012
- Managed customer transactions, bagged items, answered inquiries, and resolved complaints, ensuring a positive shopping experience.
- Restocked inventory, updated bin-tag pricing, and guided customers in locating merchandise, enhancing overall store presentation.
- Performed closing duties and ensured the store remained clean, organized, and customer‑ready.
- Recognized by management for strong performance and quick learning, leading to additional responsibilities beyond standard cashier duties.
- Patience, interpersonal communication, basic math, time management, task prioritization, product knowledge, and professional phone etiquette.
Loss Prevention Associate
Wilderness Hotel And Resort
Lake Delton
06.2010 - 09.2010
- Assisted resort guests in locating lost items and coordinated follow‑up communication.
- Coordinated mailing and faxing of recovered items while maintaining accurate documentation.
- Applied strong problem-solving and de-escalation skills to effectively manage stressful situations.
- Resolved guest questions, concerns, and complaints, ensuring a calm and professional experience.
- Safely transported guests between resort water parks while maintaining friendly, engaging conversation.
Education
Technical Diploma - Practical Nursing
Fox Valley Technical College
Appleton, WI05-2026
High School Diploma -
Portage High School
Portage, WI06-2012
Skills
- Clinical judgment and sound decision‑making
- Care coordination skills
- Patient medication management
- Medical document comprehension
- Knowledge of insurance processes and documentation
- Safety awareness and adherence to protocols
- Nutritional assessment
- Health and safety training
- Documentation accuracy
- Time management
- Critical thinking
- Verbal and written communication
- Customer service excellence
- Excellent organization and attention to detail
- Compassionate patient care
Certification
Basic Life Support (BLS) Certification
Timeline
Senior Center
City Of Menasha
04.2025 - Current
Owner/Operator
Pia's Grooming
06.2022 - Current
Registration Clerk
Divine Savior Healthcare
02.2018 - Current
Support Specialist/ Assistant Manager
Lifekeepers Inc
02.2016 - 02.2018
Caregiver
Infinite Ability Inc
02.2014 - 08.2015
Sales Associate/ Cashier
Ace Hardware
08.2011 - 09.2012
Loss Prevention Associate
Wilderness Hotel And Resort
06.2010 - 09.2010
Technical Diploma - Practical Nursing
Fox Valley Technical College
High School Diploma -
Portage High School