Emma Keever
Denver,United States
Summary
Dynamic and results-driven Executive Assistant with corporate healthcare experience supported by a strong public health and administrative support background. Expertise in communication, organization, and problem-solving drives efficient company operations and enhances executive productivity. Proven track record of delivering high-quality outcomes consistently.
Overview
4
4
years of professional experience
Work History
Executive Assistant
CarePoint Health
07.2023 - Current
- Support the C-Suite of a 100% physician-owned and led multispecialty practice with 600+ providers around the country.
- Maintain strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Manage executive calendars, schedule meetings and appointments, and coordinate travel arrangements to optimize time.
- Provide professional administrative support during board meetings, including agenda preparation and minute-taking.
- Coordinate complex annual conferences involving multiple presenters, a high number of attendees, a robust budget, remote location arrangements, and attendee accommodations.
- Prepare and edit presentations on behalf of executives for both internal meetings and conferences.
- Draft professional correspondence on behalf of executives.
- Assisted with company-wide rollout of AI scribe software, now used daily by 300+ providers.
- Assisted quality department with strategy development and implementation of an ED workplace violence initiative, resulting in a robust reporting and follow-up procedure.
- Member of the company's DEI Employee Resource Group, developed internal communications materials designed to raise awareness about the importance of diversity and inclusion within the organization.
Membership Representative
Colorado Athletic Club
11.2022 - 07.2023
- Improved member retention rates through consistent communication, personalized support, and addressing individual needs.
- Collaborated with internal teams to develop promotional campaigns that effectively communicated the value of memberships to target audiences.
- Enhanced member satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Assisted members with their health goals by scheduling personal training, booking group fitness classes, etc.
- Built and maintained strong relationships with corporate partners.
- Consistently exceeded monthly sales targets by proactively identifying upsell opportunities within existing membership base.
Associate
Colorado Athletic Club
03.2022 - 11.2022
- Greeted members upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved member issues effectively, ensuring a positive customer experience.
- Answered approximately 30 incoming calls per day and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Front of House Server
Thirsty Lion Gastropub
03.2021 - 03.2022
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Master of Science - Public Health
Colorado School of Public Health
Denver, CO05-2022
Bachelor of Science - Dietetics
University of Northern Colorado
Greeley, CO05-2020
High School Diploma -
Fossil Ridge Highschool
Fort Collins, CO05-2016
Skills
- Organization: scheduling, timeliness, note taking
- Executive support
- Attention to detail
- Written and verbal communication
- Critical thinking
- Microsoft Office: Word, Excel, PowerPoint
- Google Suite: Gmail, Drive, Docs, Sheets, Slides
- Multitasking in a fast-paced environment
- Collaboration and teamwork
- Typing: roughly 50 words per minute
- Confidentiality, integrity, and discretion
Timeline
Executive Assistant
CarePoint Health
07.2023 - Current
Membership Representative
Colorado Athletic Club
11.2022 - 07.2023
Associate
Colorado Athletic Club
03.2022 - 11.2022
Front of House Server
Thirsty Lion Gastropub
03.2021 - 03.2022
Master of Science - Public Health
Colorado School of Public Health
Bachelor of Science - Dietetics
University of Northern Colorado
High School Diploma -
Fossil Ridge Highschool
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