Emma Knapp
DesMoines,IA
Summary
Dynamic and results-driven professional with a strong background in customer service and food safety from experience at Jimmy Johns. Proven ability to enhance operational efficiency and resolve customer complaints effectively. Skilled in money handling and efficient delivery, consistently ensuring high standards of service and satisfaction. Quick learner with a clean MVR.
Overview
10
10
years of professional experience
Work History
Pizza Delivery Driver
Dominos
West Des Moines, IA
08.2025 - Current
- Delivered pizzas efficiently to ensure timely customer satisfaction.
- Communicated delivery updates with customers, enhancing service experience.
- Maintained cleanliness and organization of delivery vehicle for safety compliance.
- Assisted in inventory management by restocking supplies as needed.
- Learned navigation skills to optimize delivery routes and minimize delays.
Person in Charge
Jimmy Johns
Des Moines, IA
01.2018 - 08.2025
- Supervised daily operations to ensure efficient food preparation and delivery processes.
- Trained and mentored staff on best practices in customer service and food safety protocols.
- Streamlined inventory management, reducing waste through careful tracking and ordering practices.
- Implemented quality control measures to maintain high standards of product freshness and presentation.
- Coordinated staff scheduling to optimize labor resources during peak business hours while maintaining service excellence.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
Cashier
HyVee Foods
Pleasant Hill, IA
08.2015 - 01.2018
- Processed customer transactions accurately and efficiently using POS systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout areas to enhance customer experience.
- Developed strategies for improving checkout speed, contributing to overall store efficiency.
Education
High School Diploma -
Southeast Polk Highschool
Altoona, IA08-2017
Skills
- Customer service
- Money handling
- Memory skills
- Efficient delivery
- Payment collection
- Complaint management
- Food safety
- Production leadership
- Quick learner
- Problem-solving
- Clean MVR
Timeline
Pizza Delivery Driver
Dominos
08.2025 - Current
Person in Charge
Jimmy Johns
01.2018 - 08.2025
Cashier
HyVee Foods
08.2015 - 01.2018
High School Diploma -
Southeast Polk Highschool