Emma Knight
Scottsdale,AZ
Summary
Detail-oriented Retail Operations Professional with extensive experience supporting multi-location boutique businesses. Expertise in Inventory Management, Logistics, Visual Merchandising, and Marketing Coordination. Proven reliability, adaptability, and problem-solving skills. Seeking a stable role in Operations, Logistics, or Corporate Retail Support.
Overview
5
5
years of professional experience
Work History
Operations & Store Manager
Rolling Rack Boutique
02.2023 - Current
- Enhanced customer satisfaction by overseeing daily operations and service quality.
- Trained and mentored new staff on essential operational procedures and best practices.
- Improved inventory management accuracy through effective process enhancements and monitoring.
- Developed training materials in collaboration with management for staff development programs.
- Resolved customer inquiries promptly, strengthening positive relationships and client satisfaction.
- Analyzed sales data to identify trends, aiding strategic decision-making efforts.
Logistics Coordinator
Nordstrom
04.2021 - 01.2023
- Optimized delivery schedules through effective coordination of shipments.
- Ensured accurate inventory levels using ERP systems for availability.
- Streamlined procurement processes by developing strong vendor relationships.
- Enhanced operational efficiency by analyzing logistics data for trends.
- Reduced order fulfillment time by implementing improved communication protocols.
Education
Bachelor of Science - Project Management
Arizona State University
Tempe, AZ05-2026
Associate of Science - Business Administration And Management
Washtenaw Community College
Ann Arbor, MI04-2025
Skills
- Customer service
- Multitasking and organization
- Problem-solving
- Operations management
- Store operations
- Training and mentoring
- Team leadership
- Friendly and positive
Timeline
Operations & Store Manager
Rolling Rack Boutique
02.2023 - Current
Logistics Coordinator
Nordstrom
04.2021 - 01.2023
Bachelor of Science - Project Management
Arizona State University
Associate of Science - Business Administration And Management
Washtenaw Community College