Emma Lank
Jefferson,IA
Summary
Dedicated professional with extensive experience in cleaning and customer service, notably at Cobblestone Hotels and PhClean. Expert in deep cleaning and sanitation, consistently achieving high standards of quality assurance. Proven ability to train staff and enhance client satisfaction through effective communication and relationship-building. Committed to maintaining a pristine environment for all clients.
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
14
14
years of professional experience
Work History
House Cleaner
Ph Clean
10.2022 - 12.2025
- Organized and prioritized daily cleaning tasks to enhance workflow and client satisfaction.
- Conducted thorough cleaning of residential spaces, ensuring high standards of cleanliness and hygiene.
- Utilized specialized cleaning equipment and solutions to maintain optimal cleanliness and efficiency.
- Provided exceptional customer service by addressing client concerns promptly and professionally.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Housekeeper
Cobblestone Hotels
05.2020 - 10.2022
- Maintained cleanliness and organization in guest rooms, common areas, and facilities.
- Implemented efficient cleaning schedules to optimize workflow and reduce turnaround time.
- Trained new staff on cleaning protocols and safety standards to ensure compliance.
- Conducted regular inspections to uphold quality standards and address maintenance issues.
Technical Support Representative
Caleris
05.2012 - 06.2013
- Provided technical assistance for software and hardware issues, ensuring timely resolutions for customers.
- Diagnosed and troubleshot system errors using proprietary tools, enhancing user satisfaction.
- Collaborated with cross-functional teams to escalate complex issues, improving overall support efficiency.
- Developed training materials to onboard new team members, fostering knowledge sharing and skill development.
Education
High School Diploma -
Jefferson-Scranton High School
JeffersonSkills
- Cleaning and sanitization
- Customer service
- Housekeeping
- Bathroom sanitation
- Deep cleaning expertise
- Safe cleaning with chemicals
- Quality assurance controls
- Commercial and residential cleaning
Timeline
House Cleaner
Ph Clean
10.2022 - 12.2025
Housekeeper
Cobblestone Hotels
05.2020 - 10.2022
Technical Support Representative
Caleris
05.2012 - 06.2013
High School Diploma -
Jefferson-Scranton High School