Emma Lauer
Indianapolis,Indiana
Summary
Client engagement and healthcare operations professional with 6+ years of experience managing enterprise relationships, presenting performance insights, leading stakeholder communications, and driving successful outcomes across fast-paced healthcare environments. Proven ability to serve as a trusted point of contact, translate data into actionable recommendations, conduct presentations and product demonstrations, and collaborate cross-functionally to improve processes and client experiences. Experienced in clinical research, implementation support, and navigating complex healthcare workflows with a results-oriented and relationship-driven approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Engagement Lead (Contract)
Bamboo Health
04.2026 - Current
- Serve as a primary point of contact for healthcare clients, fostering strong relationships through onboarding, training, and ongoing support.
- Lead client-facing engagement focused on ensuring healthcare teams can successfully use Bamboo Health products to support patients and improve care coordination.
- Deliver product training, answer workflow questions, and troubleshoot adoption barriers for clients in a fast-paced, remote environment.
- Partner cross-functionally with internal teams to communicate client needs, surface implementation risks, and support successful product utilization.
- Remote
Regional Operations Coordinator
United Woundcare Institute
09.2025 - 01.2026
- Coordinated patient referrals, scheduling, and communication across multiple regions to support timely clinical services.
- Served as a liaison between clinical teams, external partners, and patients, proactively resolving barriers affecting care timelines and service experiences.
- Monitored case progression and operational workflows, communicating updates and action items to keep stakeholders informed and accountable.
- Managed electronic medical records and utilized Microsoft Office Suite to monitor case progression and maintain HIPAA compliance.
- Remote
Patient Success Coordinator (Contract)
Leapcure
08.2025 - 09.2025
- Supported clinical trial enrollment by managing outreach, eligibility conversations, patient education, and follow-up cadences for prospective participants.
- Served as a point of contact, providing empathetic support and education to patients exploring clinical trial participation.
- Coordinated with clinical trial sites to facilitate referrals, communicate patient updates, and support timely follow-up.
- Tracked patient status, enrollment activity, and next steps to maintain operational visibility and support study performance goals.
- Represented Leapcure through empathetic, mission-driven communication aligned with patient access, trust, and clinical research impact.
- Remote
Customer Success Manager
CircleLink Health
03.2024 - 07.2025
- Owned end-to-end onboarding and relationship management for patients and healthcare provider stakeholders as a primary point of contact.
- Presented program information, service value, and next steps to stakeholders while managing expectations and resolving questions proactively.
- Educated patients on Chronic Care Management and preventative care services, reducing early-stage program attrition by 20%.
- Provided proactive support that contributed to a 20% increase in long-term patient retention and improved service continuity.
- Remote
Enrollment Specialist
CircleLink Health
10.2023 - 03.2024
- Provided day-to-day operational oversight for the Care Ambassador outreach team, monitoring workflow distribution, supporting escalations, and ensuring enrollment standards were met.
- Analyzed outreach performance and operational inefficiencies, implementing two major workflow improvements to increase efficiency and effectiveness.
- Enrolled Medicare patients into wellness programs by clearly communicating benefits, expectations, and ongoing preventative services.
- Verified eligibility using medical terminology and insurance assessment protocols to ensure accurate program alignment.
- Remote
Sales Development Representative
TimeDoc Health
10.2022 - 10.2023
- Built relationships with providers to expand adoption of telemedicine and chronic care management solutions.
- Conducted outreach and qualified leads while maintaining organized scheduling and accurate CRM records.
- Maintained data integrity and optimized the sales pipeline using Salesforce.
- Remote
Education
Bachelor of Science - Speech-Language Pathology
Indiana State University
Terre Haute, Indiana05-2018
Skills
- Client Relationship Management
- Stakeholder Engagement
- Sponsor Support
- Executive Presentations
- Product Demonstrations
- Expectation Management
- Performance Reporting
- Data Storytelling
- Clinical Trial Support
- Care Coordination
- Process Improvement
- Workflow Optimization
- Salesforce CRM
- EMR
- Microsoft Office Suite
- Google Workspace
- HIPAA Compliance
- Medical Terminology
Certification
- HIPAA Compliance Training – Professional Standards Institute | January 2026
- Salesforce CRM Certification – Salesforce | January 2024
Languages
English
Native or Bilingual
Timeline
Network Engagement Lead (Contract)
Bamboo Health
04.2026 - Current
Regional Operations Coordinator
United Woundcare Institute
09.2025 - 01.2026
Patient Success Coordinator (Contract)
Leapcure
08.2025 - 09.2025
Customer Success Manager
CircleLink Health
03.2024 - 07.2025
Enrollment Specialist
CircleLink Health
10.2023 - 03.2024
Sales Development Representative
TimeDoc Health
10.2022 - 10.2023
Bachelor of Science - Speech-Language Pathology
Indiana State University