Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Leach

Holland,mi

Summary

Dynamic production supervisor with a proven track record at Gentex, adept at enhancing product quality and mentoring teams. Skilled in conflict resolution and customer service, I thrive in high-pressure environments while maintaining organization. Committed to continuous improvement, I effectively implement process enhancements to drive productivity and foster team development. I love being in public settings and talking with people!!

Overview

3
3
years of professional experience

Work History

Production Worker

Gentex
10.2024 - Current
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.

Production Supervisor

Gentex
10.2024 - Current
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Established clear priorities and production quality standards.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
  • Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
  • Evaluated existing production processes and identified areas for improvement.
  • Contributed to continuous improvement efforts by identifying opportunities for process enhancements and recommending appropriate solutions for implementation.

Customer Service Representative

Best Buy
04.2023 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service

Menards
12.2021 - 01.2022
  • Provided excellent customer service, addressing patron needs promptly and courteously.
  • Provided excellent customer service, addressing patient concerns promptly and professionally.
  • Facilitated customer service initiatives by addressing inquiries promptly and professionally.
  • Provided exceptional customer service, answering queries and offering recommendations.
  • Provided excellent customer service, consistently receiving positive feedback from customers.
  • Streamlined front desk operations for improved efficiency and customer service.
  • Strengthened client relationships through exceptional customer service and prompt followups.

Education

N/A -

Zeeland West High School
Zeeland, MI

Skills

    People person

    Understanding

    Loves to talk

    Can handle high stress situations

    Organized

    Loves working

    Doesn’t mind long hours

Timeline

Production Worker

Gentex
10.2024 - Current

Production Supervisor

Gentex
10.2024 - Current

Customer Service Representative

Best Buy
04.2023 - 12.2024

Customer Service

Menards
12.2021 - 01.2022

N/A -

Zeeland West High School

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Emma Leach