Summary
Overview
Work History
Education
Skills
Timeline
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Emma Leichssenring

Lake Junaluska

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service and creating a pleasant work environment. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Restaurant Front of House Manager

The Ugly Dog Public House
12.2021 - Current
  • Performed cash handling activities and secured nightly bank deposits.
  • Managed day-to-day FOH operations to drive quality standards and meet customer expectations.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Medical Scribe

Western Carolina Digestive
05.2021 - 02.2022
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.

Restaurant Server

Kanini's Restaurant And Catering
06.2017 - 08.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Managed and maintained their social media by creating posts, stories, and advertisements to draw customer attention.

Education

Bachelor of Science - Nutrition And Dietetics

Western Carolina University
Cullowhee, NC
05.2024

Skills

  • Social media management
  • Interpersonal skills
  • Team leadership
  • Organizational skills
  • Multitasking abilities

Timeline

Restaurant Front of House Manager

The Ugly Dog Public House
12.2021 - Current

Medical Scribe

Western Carolina Digestive
05.2021 - 02.2022

Restaurant Server

Kanini's Restaurant And Catering
06.2017 - 08.2019

Bachelor of Science - Nutrition And Dietetics

Western Carolina University

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Emma Leichssenring