Ashleigh Hydrick
Columbia,SC
Summary
Courteous Front Desk Receptionist with background in managing guest inquiries, handling multi-line phone systems and maintaining office supplies inventory. Strengths include strong communication skills, exceptional multitasking abilities and proficiency in Microsoft Office Suite. Contributed significantly to improving customer satisfaction scores at previous employment through prompt, respectful service delivery.
Highly organized and efficient customer service representative with experience in sales, front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients/customers and team members. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
6
6
years of professional experience
Work History
Restaurant Front of House Manager
Dano’s Pizzeria
Columbia, South Carolina
03.2023 - Current
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Developed and maintained relationships with vendors and suppliers for front of house needs.
- Trained front of house staff in customer service excellence and operational procedures.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
- Delegated work to staff, setting priorities and goals.
- Maintained an inventory of supplies needed for front and back of house operations.
- Handled complaints, settled disputes and resolved customer conflicts.
- Implemented policies and procedures to enhance efficiency and improve customer experience.
- Oversaw food preparation, production and presentation according to quality standards.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Controlled and maintained labor costs through careful scheduling.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Coordinated with back of house management to ensure seamless service delivery.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Performed daily opening and closing duties, such as setting up the dining area and cashing out registers.
Clinique Sales Consultant
Ulta Beauty Inc.
Lexington, South Carolina
01.2020 - 03.2022
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Replenished and arranged items to maintain appearance.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Provided detailed product information to customers, including features, prices, and availability.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Generated daily reports on sales activities for management review.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Prepared and delivered appropriate presentations on products and services.
- Recruited, hired and trained new hires to optimize profitability.
- Handled credit and debit card payment processing to complete purchasing experience.
- Advised customers on best practices when using company products or services.
- Participated in regular training sessions on new products, services, and industry trends.
Office Manager
Chapman Landscape
Chapin, South Carolina
01.2019 - 08.2020
- Entered daily invoices with in-house accounting software.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Reviewed completed work to verify consistency, quality, and conformance.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office budget to handle inventory, postage and vendor services.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Administered payroll and maintained proper documentation of employee personnel.
- Delegated work to staff, setting priorities and goals.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Responded to customer inquiries via phone or email in a professional manner.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Licensed of Cosmetologist - Cosmetology
Paul Mitchell The School
Columbia, SC06-2015
High School Diploma -
Dutch Fork High School
Irmo, SC05-2004
Skills
- Bookkeeping
- Payroll processing
- Relationship building
- Office management
- Credit and collections
- Data entry
- Organizational skills
- Mail handling
- Customer service
- Complaint resolution
- MS office
- Social media monitoring
- Skilled multi-tasker
- Billing and filing
Timeline
Restaurant Front of House Manager
Dano’s Pizzeria
03.2023 - Current
Clinique Sales Consultant
Ulta Beauty Inc.
01.2020 - 03.2022
Office Manager
Chapman Landscape
01.2019 - 08.2020
Licensed of Cosmetologist - Cosmetology
Paul Mitchell The School
High School Diploma -
Dutch Fork High School