Emma Leyva
Dallas,GA
Summary
Eager and dedicated Information Systems student with a passion for technology and a strong desire to learn and contribute to the field. With an academic background in information systems, I am enthusiastic about applying my knowledge to real-world scenarios. Motivated by a desire to constantly grow and adapt in the ever-evolving landscape of technology and am eager to take on new challenges, expand my skills, and make meaningful contributions to projects and teams.
Overview
4
4
years of professional experience
Work History
Manager
SwimAtlanta
05.2020 - 05.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved company goals by developing and executing strategic plans and performance metrics.
- Enhanced patron satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
Whole Foods Market Inc
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeated business.
- Assisted customers in navigating company applications and placing online orders, improving overall user experience.
Education
BBA - Information Systems Minor in Software Engineering
Kennesaw State University
Kennesaw, GA12.2025
Skills
- Information Security
- Process Optimization
- Data Entry
- Strong Communication Skills
- Python (Novice)
- SQL (Novice)
Timeline
Customer Service Representative
Whole Foods Market Inc
10.2023 - Current
Manager
SwimAtlanta
05.2020 - 05.2022
BBA - Information Systems Minor in Software Engineering
Kennesaw State University
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