Emma Lezotte
Saint Clair Shores,MI
Summary
Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Online Reseller
Mercari, Inc.
07.2019 - Current
- Utilized software to automate customer communication and order fulfillment.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Created clear, precise and properly detailed product and service information on company website.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales Associate
Sally Beauty
10.2024 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Acted as key holder; responsible for opening and closing the store independently.
- Managed daily operations, including cash handling, bank deposits, and end-of-day reports.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prove ability to learn quickly and adopt to new situations.
Sales Associate
Spencer's Gifts
09.2024 - 03.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Salon Front Receptionist
London Calling LCC
12.2019 - 07.2024
- Developed strong relationships with clients through exceptional customer service skills.
- Assisted in maintaining a clean and organized reception area, providing a welcoming atmosphere for guests.
- Scheduled appointments accurately, reducing scheduling conflicts and cancellations.
- Assisted in training new receptionists on company policies and procedures, fostering a supportive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
Lakeview High School
Saint Clair Shores, MI06-2020
Skills
- Brand building
- Order fulfillment
- Retail inventory management
- Cash handling experience
- Teamwork and collaboration
- Problem-solving skills
- Outgoing personality
- Flexible schedule
- Sales and negotiation
- Computer skills
- Social media marketing
Certification
- Licensed Michigan Cosmetologist - 07/2021 - Present
- Barbicide Covid-19 Certification - 05/2020
Timeline
Sales Associate
Sally Beauty
10.2024 - 04.2025
Sales Associate
Spencer's Gifts
09.2024 - 03.2025
Salon Front Receptionist
London Calling LCC
12.2019 - 07.2024
Online Reseller
Mercari, Inc.
07.2019 - Current
High School Diploma -
Lakeview High School
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