Emma Linaberry
Madison,WI
Summary
Knowledgeable and creative individual with excellent interpersonal communication strengths. Works well with others, strives to create a fun and supportive work environment, and passionate about providing quality customer service. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
4
4
years of professional experience
Work History
Barista
Epic Systems
08.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace.
- Streamlined order processing through efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Shift Lead
MOKA
03.2021 - 07.2023
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service, along with quality customer service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Organized inventory to reduce waste and increase profitability.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Customer Service Representative
Felly's Flowers
01.2021 - 05.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled phone orders, recommending floral arrangements and inputting customer information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cafe Specialist
Barrique's
11.2019 - 03.2021
- Prepared quality food and beverages for customers.
- Managed POS system efficiently.
- Provided quality customer service, maintaining good relationships with repeat customers.
Education
High School Diploma -
McFarland High School
McFarland, WI06.2017
No Degree - Fine Arts And Photography
Columbia College Chicago
Chicago, ILSkills
- Quality Customer service
- Beverage and Food Preparation
- POS System Operation
- Food Preparation
- Opening and Closing Duties
- New Hire Training
- Excellent Memory
- Inventory Management
- Adaptive and Creative
- Collaboration and Creative Problem Solving
- Staff Management
Timeline
Barista
Epic Systems
08.2023 - Current
Shift Lead
MOKA
03.2021 - 07.2023
Customer Service Representative
Felly's Flowers
01.2021 - 05.2021
Cafe Specialist
Barrique's
11.2019 - 03.2021
High School Diploma -
McFarland High School
No Degree - Fine Arts And Photography
Columbia College Chicago
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