Madison Donahue

• Lead trainer to support new hires in espresso preparation, milk steaming and texturing, drink recipes, beverage standards, and the food menu prep.
• Delivered friendly, attentive service in a busy café while maintaining speed, accuracy, and a calm, professional presence and vibe.
• Built genuine relationships with regulars, remembered their preferences, and helped create a welcoming community-centered atmosphere where people feel appreciated and taken care of. (My fav part of customer service)
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For nearly ten years, I have worked at a seasonal adventure camp, guiding participants through whitewater rafting, rock climbing, canyoneering, backpacking, and other outdoor expeditions. My role required positive energy, strong communication, and the ability to make quick, informed decisions to keep each adventure safe, engaging, and memorable. I learned to balance fun with responsibility while leading groups with confidence and professionalism.

Beyond adventure leadership, I facilitated campfire programs, mentored youth and young adults, and built meaningful relationships with campers. I strive to create experiences that leave a lasting, positive impact. This work has strengthened my ability to connect with others, foster community, and support people in meaningful ways. It has helped me grow both personally and professionally while teaching me the importance of going above and beyond for the people I serve.