Emma Lord
Hastings
Summary
Pharmacy Technician with 7 years of experience in pharmacy operations, including medication preparation and compounding in sterile settings. Demonstrates strong analytical skills by implementing strategies that enhance workflow efficiency and improve patient safety. Committed to upholding HIPAA compliance and fostering team collaboration to achieve operational excellence.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
Work History
IOD prior authorization coordinator
Minnesota Urology
Woodbury
07.2025 - Current
- Coordinated prior authorization requests for urology services and procedures.
- Reviewed patient information for accuracy and completeness in authorization submissions.
- Communicated effectively with insurance providers regarding coverage determinations.
- Updated and maintained patient records in electronic health systems efficiently.
- Assisted in training new staff on prior authorization protocols and procedures.
- Assisted pharmacists in preparing medications and managing inventory levels.
- Educated patients on medication use, side effects, and storage requirements.
- Collaborated with healthcare team members to ensure optimal patient care.
Pharmacy technician
Allina Health
Woodbury
04.2025 - 07.2025
- Processed prescription orders accurately and efficiently for diverse patient needs.
- Assisted pharmacists in medication management and patient consultations daily.
- Operated pharmacy software to manage prescriptions and patient records effectively.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Fill Technician Pharmacy Technician
Consonus Pharmacy
Eagan
11.2024 - 01.2025
- Dispensed medications accurately for patient prescriptions and medication orders.
- Maintained compliance with regulatory standards and safety protocols in pharmacy operations.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
Compounding Pharmacy Technician
Coram CVS Home Infusions
Mendota
07.2023 - 11.2024
- Compounded sterile medications according to established protocols and guidelines.
- Maintained inventory of pharmaceuticals and supplies for efficient workflow.
- Operated compounding equipment and maintained cleanliness in the workspace.
- Documented compounding processes and ensured compliance with regulations.
- Maintained accurate records of compounded medications and ingredients used.
- Followed proper aseptic technique while preparing sterile products.
Pharmacy Technician
Walgreens
Hastings
02.2022 - 07.2023
- Processed customers prescription in a timely manner accuracy was imperative
- Carefully measured prescriptions, prepared and printed labels
- Served customers daily by taking prescriptions, answering questions, billing insurance, and handling payment
- Respected customers privacy by maintaining strict confidentiality and upholding all local and state HIPPA laws
Cashier
Caribou
Hastings
10.2021 - 02.2022
- Processed customers orders in a timely manner
- Processed customers orders and transactions
- Provided excellent customer service
Service Center Representative
Willis Towers Watson
Bloomington
09.2020 - 07.2021
- Receive incoming calls and respond customers questions regarding their medical and health benefits
- Identify and resolve various benefits issues for customers
- Cancel policies
Shift Manager
Noodles and Company
Apple Valley
06.2019 - 09.2020
- Remained courteous and calm at all times, even during moments of intense customer displeasure
- Responsible for upselling products
- Quality checking orders before going out to customers
- Utilizing Excel for cash reporting
- Provided performance coaching to staff daily
- Provided excellent customer service while assisting customers
- De-Escalated situations on a daily basis
Customer Service/Cashier
McDonald's
Farmington
02.2019 - 06.2019
- Processed customers' orders in a timely manner
- Ensured they were delivered on time
- Processed customer transactions
- Resolve customer disputes
Delivery Driver/Crew Member
Pizza Man
Farmington
02.2018 - 02.2019
- Processed customers' orders in a timely manner
- Ensured they were delivered on time
- Processed customer transactions
- Took phone orders
- Resolve customer disputes
Education
High School Diploma -
Farmington High School
Skills
- CPR
- First Aid
- Customer Service
- Problem Solving
- Communication
- HIPAA Compliance
- Pharmacy Operations
- Cash Handling
- Team Management
- Conflict Resolution
- Computer Applications
- Sterile Compounding
Timeline
IOD prior authorization coordinator
Minnesota Urology
07.2025 - Current
Pharmacy technician
Allina Health
04.2025 - 07.2025
Fill Technician Pharmacy Technician
Consonus Pharmacy
11.2024 - 01.2025
Compounding Pharmacy Technician
Coram CVS Home Infusions
07.2023 - 11.2024
Pharmacy Technician
Walgreens
02.2022 - 07.2023
Cashier
Caribou
10.2021 - 02.2022
Service Center Representative
Willis Towers Watson
09.2020 - 07.2021
Shift Manager
Noodles and Company
06.2019 - 09.2020
Customer Service/Cashier
McDonald's
02.2019 - 06.2019
Delivery Driver/Crew Member
Pizza Man
02.2018 - 02.2019
High School Diploma -
Farmington High School