EMMA LOUISE M.S., CCC-SLP
Dripping Springs
Summary
Experienced professional in healthcare risk management, supporting thousands of providers in Texas to identify and mitigate liability risks. Extensive auditing experience assessing compliance with regulatory policies and implementing tailored improvement plans that minimized risk exposure and liability. ACE awarded Speech Language Pathologist with leadership experience , managing financial and operational functions for multi location rehabilitation departments, overseeing a substantial budget and ensuring high-quality care delivery to a large patient population. Exceeded productivity goals while providing quality assessment, treatment, and care planning for patients with cognitive communication, speech, swallowing, and/or voice disorders.
Overview
11
11
years of professional experience
Work History
Risk Management Representative
Texas Medical Liability Trust
Austin
04.2021 - Current
- Supporting thousands of healthcare providers in identifying and mitigating liability risks, lowering risk of provider legal claims.
- Executing 8+ audits monthly, assessing operational frameworks, medical records, and regulatory policies and procedure practices, and implementing tailored improvement plans to accelerate operational efficiency and compliance.
- Providing education to providers nationally on reducing liability exposure by presenting webinars and publishing educational content for TMLT Closed Claims.
Rehab Program Director II
Kindred RehabCare & SelectRehab
Austin
05.2019 - 04.2021
- Responsible for scheduling, leading, and providing continued training for therapy team consisting of physical therapists, occupational therapists, speech language pathologists, assistants, and rehab technicians.
- Established performance standards, defined and tracked metrics, and implemented strategic changes to improve quality standards.
- Planned and executed quality improvement initiatives, overhauled evaluation processes, treatment planning, and discharge planning, and increased patient functional gains.
- Coordinated continuous improvement projects and implemented strategic plans to improve workflow efficiency, optimize staffing levels, and streamline resource allocation, achieving budgetary goals within 2 months and slashing costs by 25%.
- Designed and implemented weight-loss prevention program for 30+ residents with dementia and failure-to-thrive diagnoses, reducing health risks and improving positive care outcomes.
- Supported business development by strategizing and executing marketing and outreach campaigns, contributing to a 5% yearly increase in revenue.
- Introduced and maintained controls while running regular audits to ensure 100% compliance with all applicable laws and regulations.
- Delivered speech, language, and swallowing assessment and remediation for adult populations within SNF, managing a caseload of 360+ patients yearly and maintaining a 92% productivity.
Rehab Director & Area Rehab Director
Senior Rehab Solutions
Austin
11.2016 - 04.2019
- Multi location leadership role responsible for developing and implementing comprehensive rehabilitation programs, enhancing patient recovery and satisfaction through tailored treatment plans.
- Collaborated with interdisciplinary team and therapy team ( physical therapists, occupational therapists, speech language pathologists, certified occupational therapy assistants, physical therapy assistants ) to coordinate patient care, ensuring seamless transitions and comprehensive support throughout recovery.
- Managed budgetary allocations for rehabilitation services, optimizing resource utilization while maintaining high standards of care.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Implemented training of electronic health record systems to improve documentation accuracy and facilitate better communication among care teams.
Speech Language Pathologist
Senior Rehab Solutions
Austin
06.2015 - 10.2016
- Conducted assessments to diagnose and provide treatment for speech and language, voice, cognitive communication, and swallowing disorders.
- Educated patients and families on communication and swallowing strategies and precautions, fostering better carryover of therapy plans.
- Extensive tracheostomy and Passy Muir valve experience.
Education
Master of Science (MS) - Speech Language Pathology
Eastern Illinois University
01.2011 - 01/2015
Skills
- EHR/EMR Systems
- Risk assessment
- Regulatory compliance
- Operational audits
- CFY Supervision experience
- Regulatory knowledge
- Clinical documentation
- Leadership skills
- KPI tracking
Core Areas
- Budgeting & Cost Tracking
- Business Development & Marketing
- Clinical Operations Management
- Data Analysis & Reporting
- Organizational Development
- Patient Experience Management
- Auditing
- Project & Program Management
- Quality Improvement
- Risk Management & Compliance
- Staff Performance Management
- Strategy and Planning
- Training & Coaching
- 5 time Clinical Fellow Supervisor
Timeline
Risk Management Representative
Texas Medical Liability Trust
04.2021 - Current
Rehab Program Director II
Kindred RehabCare & SelectRehab
05.2019 - 04.2021
Rehab Director & Area Rehab Director
Senior Rehab Solutions
11.2016 - 04.2019
Speech Language Pathologist
Senior Rehab Solutions
06.2015 - 10.2016
Master of Science (MS) - Speech Language Pathology
Eastern Illinois University
01.2011 - 01/2015