Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Tiffany Whitehead
Fort Lauderdale
Work Preference
Summary
Accomplished healthcare administration professional skilled in coordinating referrals and financial services. Proven track record in enhancing operational workflows through cross-team collaboration and effective communication, significantly reducing delays and ensuring compliance with industry regulations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Referral Management Coordinator
Vanderbilt University Medical Center
Nashville
01.2023 - Current
- Acted as liaison for scheduling and referral completion, proactively securing approvals to prevent service delays.
- Coordinated with payers, providers, and patients to secure timely authorizations and registrations before services.
- Verified insurance coverage and patient eligibility, reducing billing errors and claim rejections.
- Coordinated departmental communication to enhance operational efficiency across teams.
- Handled confidential information in a secure manner at all times.
Sr. Patient Financial Services Representative
Memorial Healthcare System
Pembroke Pines
10.2018 - Current
- Generated accurate patient financial estimates (co-pays, deductibles, out-of-pocket costs) prior to procedures, ensuring financial clarity for patients.
- Educated patients on benefits and financial obligations, enhancing satisfaction and minimizing post-service disputes.
- Trained and mentored staff on registration, insurance verification, and pre-service processes, increasing team efficiency and service quality.
Authorization Coordinator
Team Health
Sunrise
02.2017 - 12.2018
- Verified insurance eligibility and coordinated preauthorization steps to secure timely patient access to care.
- Updated patient records with accurate demographic and insurance information, enhancing compliance and streamlining billing processes.
- Collaborated with clinical staff to ensure complete documentation, facilitating timely approvals and efficient scheduling.
- Maintained consistent follow-up on status of prior authorization requests.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Reviewed documentation for accuracy and assessment of necessity.
- Prepared documents and correspondence such as damage claims, credit and billing inquiries and service complaints.
- Maintained files and controlled records to show correspondence activities.
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
Appointment Specialist
Cleveland Clinic
Weston
08.2014 - 01.2017
- Scheduled patient appointments, verified insurance details, and ensured all pre-service documentation was complete.
- Supported providers by ensuring accuracy of patient data, facilitating clinical readiness for appointments.
- Maintained confidentiality of medical and insurance information in compliance with HIPAA standards, safeguarding patient privacy.
- Coordinated communication between patients and healthcare providers effectively.
- Managed patient inquiries, providing accurate information and assistance.
- Maintained patient confidentiality in compliance with healthcare regulations.
Senior Customer Care Specialist
UnitedHealthcare
10.2007 - 08.2014
- Responded to complex insurance, eligibility, and benefits inquiries, enhancing service delivery speed.
- Resolved complex issues by collaborating with internal teams and resources.
- Maintained accurate, up-to-date insurance records, resulting in faster authorization turnaround.
- Received recognition for accuracy and customer service excellence in support of providers and patients.
- Provided training and support to new customer care representatives consistently.
Education
Certificate - Pharmacy Technician
MedVance Institute
Miami, FL01-2006
High School Diploma -
Aukela Christian Academy
Hollywood, FL06-2003
Skills
- EHR/EMR Systems
- Insurance verification platforms
- Patient scheduling
- Healthcare compliance
- Financial services systems
- Process improvement
- Microsoft Office Suite
- Problem solving
- Time management
- Teamwork
- Communication skills
- Active listening
- Customer service
- Professionalism
Certification
- Pharmacy Technician
Languages
English
Professional
Timeline
Referral Management Coordinator
Vanderbilt University Medical Center
01.2023 - Current
Sr. Patient Financial Services Representative
Memorial Healthcare System
10.2018 - Current
Authorization Coordinator
Team Health
02.2017 - 12.2018
Appointment Specialist
Cleveland Clinic
08.2014 - 01.2017
Senior Customer Care Specialist
UnitedHealthcare
10.2007 - 08.2014
Certificate - Pharmacy Technician
MedVance Institute
High School Diploma -
Aukela Christian Academy