Emma Lovelace
Highland,CA
Summary
Highly-motivated team leader with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success, all with a positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Floor Supervisor
Vans
Redlands, CA
09.2022 - Current
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Managed cash register operations including deposits, withdrawals, transfers.
- Leading and managing customer service teams to ensure achievement of customer service goals.
- Developed trusting relationships with customers by making personal connections.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lead Barista
Sugarbloom Cakery & Coffee
Redlands, CA
08.2024 - 12.2024
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Maintained calm demeanor during high-volume periods and special events.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
Education
High School Diploma -
Citrus Valley High School
Redlands, CA06-2022
Some College (No Degree) -
Crafton Hills College
Yucaipa, CASkills
- Friendly and outgoing
- Positive and professional
- Teamwork and collaboration
- Customer service
- Staff training and development
- Problem-solving skills
Certification
- Food Handlers License
Timeline
Lead Barista
Sugarbloom Cakery & Coffee
08.2024 - 12.2024
Floor Supervisor
Vans
09.2022 - Current
High School Diploma -
Citrus Valley High School
Some College (No Degree) -
Crafton Hills College
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