Summary
Overview
Work History
Education
Skills
Timeline
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Emma Lucas

Morgantown,IN

Summary

I am a very organized person, I'm productive and efficient at completing tasks. I specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.

Overview

2
2
years of professional experience

Work History

Receptionist

Artists Colony Inn
Nashville, IN
05.2024 - 01.2025
  • Updated and recorded customer or client information to maintain accounts.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Processed payments and updated accounts to reflect balance changes.
  • Greeted visitors and provided them with assistance.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Waitress

Brownies Family Restaurant
Morgantown , Indiana
11.2022 - 01.2025
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Responded to ad hoc cleaning duties at end of shift.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Stocked service areas with supplies during slow periods.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Took orders for food and drinks and delivered them to guests.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Communicated daily specials to customers.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Education

High School Diploma -

Brown County High School
Nashville, IN
05-2023

Skills

  • Positive and professional
  • Telephone skills
  • Scheduling
  • Multi-line telephone systems
  • Data inputting
  • Calm demeanor
  • Front desk operations
  • Verbal and written communication
  • Customer/Client relations
  • Multitasking and prioritization
  • Organization skills
  • Time management

Timeline

Receptionist

Artists Colony Inn
05.2024 - 01.2025

Waitress

Brownies Family Restaurant
11.2022 - 01.2025

High School Diploma -

Brown County High School

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Emma Lucas