Emma Lucille
Katy,TX
Summary
Focused and dedicated insurance professional with several years of experience providing superior customer service. Excel in communication, problem-solving, and adaptability, ensuring seamless service delivery and client satisfaction. Contributed to team efforts by surpassing sales goals, analyzing data from team performance, lead providers, and more. Dedicated manager with strengths in customer service, sales, and promotion strategies. Successful in teaching junior employees how to maximize performance. Uses data to create new sales and marketing strategies that increase performance and profits.
Overview
4
4
years of professional experience
Work History
Compliance and Lead Acquisition Manager
State Farm
Katy, TX
09.2023 - Current
- Generated reports detailing sales activities, client interactions, and progress toward goals.
- Assisted with customer requests, answered questions to improve satisfaction, and resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Utilized various software and tools to streamline processes and optimize the performance of my team.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
Cashier Team Lead
Torchy's Tacos
Katy , TX
12.2023 - 05.2024
- Trained new cashiers on proper use of registers and store policies.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Monitored cashier performance, providing feedback as needed.
- Processed refunds and exchanges according to company policy.
Lifeguard Supervisor
A Beautiful Pools
Katy , TX
06.2021 - 10.2023
- Conducted daily inspections of pool equipment, making necessary repairs or replacements as needed.
- Developed and implemented safety policies and procedures for the aquatic facility.
- Monitored and evaluated staff performance, providing feedback to ensure compliance with lifeguard regulations.
- Supervised a team of 10+ lifeguards during each shift, ensuring proper coverage at all times.
- Organized and led in-service trainings on water safety topics such as CPR and AED certification courses.
- Assisted with recruiting, interviewing, hiring and training new lifeguards.
Swim Instructor
Safe Splash Swimming School
Katy, TX
11.2021 - 01.2023
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Organized lesson plans according to the individual needs of students.
- Provided swimming instruction to individuals and groups of all ages.
- Assisted in developing aquatic programs for recreational swim classes and competitive teams.
- Updated records of attendance, skill levels achieved and other relevant information for each student.
Education
High School Diploma -
Aristoi Classical Academy
Katy 05-2022
- Insurance And Risk Management
General Lines Property And Casualty
Katy, TX- Insurance And Risk Management
General Lines Life And Health
Katy, TXBachelor of Business Administration And Management -
Colorado Technical University
Colorado Springs, COSkills
- Client relationship management
- Team Leadership
- Quotes and sales
- Multidisciplinary team leadership
- Multitasking
- Problem solving
- Data management
- Computer skills
- Market analysis
- Data reporting
- Employee training
- Risk assessment
Websites
- https://www.bing.com/ck/a?!&&p=8c0324a43a50c50059d792de47b4d232bd1447c20fc50519e29e69f6f14cb736JmltdHM9MTczMDE2MDAwMA&ptn=3&ver=2&hsh=4&fclid=1092dba8-3420-6f16-1a46-cfc335d16e58&psq=emma+lindner+katy+%27&u=a1aHR0cHM6Ly9jb21tdW5pdHlpbXBhY3QuY29tL2F1c3Rpbi9uZXdzLzIwMTQvMDYvMjQvZW1tYS1saW5kbmVyLTIv&ntb=1
- https://www.bing.com/ck/a?!&&p=c29b2899f0c73c03d611adc6eea16fd3a2ec27b42fe9eeb80cc040e07e4a240bJmltdHM9MTczMDE2MDAwMA&ptn=3&ver=2&hsh=4&fclid=1092dba8-3420-6f16-1a46-cfc335d16e58&psq=emma+lindner+katy+%27&u=a1aHR0cHM6Ly93d3cuY2hyb24uY29tL25laWdoYm9yaG9vZC9rYXR5L25ld3MvYXJ0aWNsZS9LYXR5LUlTRC1zdHVkZW50cy1jdXQtdGhlLXJpYmJvbi1vbi1zcGVjaWFsLTk2Njg0MDAucGhw&ntb=1
Accomplishments
- built a marketing and sale possess and systems that increased profits by 35%
- start a charity when i was 9
- taken several BBA management and fiance focused classes at CTU
- studying for my series 65 license
References
References available upon request.
Timeline
Cashier Team Lead
Torchy's Tacos
12.2023 - 05.2024
Compliance and Lead Acquisition Manager
State Farm
09.2023 - Current
Swim Instructor
Safe Splash Swimming School
11.2021 - 01.2023
Lifeguard Supervisor
A Beautiful Pools
06.2021 - 10.2023
High School Diploma -
Aristoi Classical Academy
- Insurance And Risk Management
General Lines Property And Casualty
- Insurance And Risk Management
General Lines Life And Health
Bachelor of Business Administration And Management -
Colorado Technical University
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