Emma-Lynn Thalleen
Lubbock,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
IT Technician
Texas Tech University
2022.10 - 2023.04
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responded to team support questions quickly to maintain call center efficiency.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
Floor Guard/Snack Bar Attendant
Roller World
2020.09 - 2022.07
- Assisted in organizing and implementing recreational activities and programs.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Built and established positive relationships with patrons, team members and supervisors.
Education
Bachelor of Arts - Psychology
Texas Tech University
Lubbock, TX05.2026
High School Diploma -
Clovis High School
Clovis, CA05.2022
Skills
- Incident Reporting
- Policy Enforcement
- Cleaning and sanitation
- Goal Setting and Achievement
- Time Management
- Teamwork and Collaboration
- Strong Work Ethic
- Problem-Solving
- Organizational Skills
- Technical Support
Timeline
IT Technician
Texas Tech University
2022.10 - 2023.04
Floor Guard/Snack Bar Attendant
Roller World
2020.09 - 2022.07
Bachelor of Arts - Psychology
Texas Tech University
High School Diploma -
Clovis High School
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