Emma MacDonald
Farmington,NY
Summary
Compassionate phlebotomist with expertise in venipuncture and specimen handling. Committed to enhancing patient experiences while ensuring HIPAA compliance and quality care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Phlebotomist
FF Thompson Hospital
Canandaigua, NY
06.2023 - Current
- Performed venipuncture and capillary punctures with high accuracy to collect blood samples.
- Educated patients on procedures, alleviating concerns and promoting a positive experience.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Assembled tourniquets, needles, and blood collection devices to prepare work tray
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Assisted in training and onboarding new phlebotomists.
- Reviewed and processed requisitions for laboratory tests.
Grocery Delivery Driver
Instacart
San Francisco, CA
01.2020 - Current
- Delivered groceries efficiently, ensuring timely arrival at customer locations.
- Navigated routes effectively, optimizing delivery times and minimizing delays.
- Communicated with customers to confirm orders and address special requests.
- Managed inventory of perishable goods to maintain quality during transit.
- Provided excellent customer service by resolving issues promptly and courteously.
- Operated light trucks to deliver loads as far as 50 miles from home location.
Delivery Driver
Amazon
Rochester, NY
10.2023 - 03.2024
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Navigated delivery routes using GPS technology to optimize time and fuel usage.
- Assisted in training new drivers on best practices for package handling and customer service.
- Maintained vehicle cleanliness and conducted routine inspections to ensure operational readiness.
- Operated light trucks to deliver loads as far as 45 miles from home location.
Customer Care Representative
Coast Professional Inc.
Geneseo, NY
06.2019 - 08.2023
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Managed high-volume calls while maintaining professionalism and empathy towards customers.
- Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
- Documented customer interactions accurately in CRM systems for efficient tracking and follow-up.
- Managed customer accounts to ensure timely payments and minimize delinquencies.
- Negotiated payment plans with clients to facilitate debt resolution and enhance recovery rates.
- Administered 401K plans, ensuring compliance with regulatory requirements and organizational policies.
- Facilitated employee enrollment processes, providing guidance on retirement options and investment strategies.
Delivery Driver
Dominos Pizza Inc.
Lockport, NY
12.2017 - 05.2019
- Communicated effectively with customers regarding delivery status and resolved any issues promptly.
- Monitored inventory levels of delivery supplies, ensuring timely restocking as needed.
- Collaborated with team members to improve route efficiency and delivery accuracy through feedback sessions.
- Implemented process improvements that enhanced overall delivery performance and customer satisfaction ratings.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Education
High School Diploma -
Charles D'amico High School
Albion, NY06.2013
Certificate of Technical Studies - Cosmetology
Niagara Orleans BOCES
Medina, NY06-2013
No Degree - Business Administration
Genesee Community College
Batavia05.2014
Certificate - Phlebotomy
Finger Lakes Community College
Canandaigua, NY05-2023
Skills
- Order of draw
- Patient care
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- Patient support
- Blood culture collection
- Data entry
- Infection control
- Quality control
- Paperwork processing
- Pediatric phlebotomy
- Syringe method
- Geriatric phlebotomy
- Medical testing
- Diagnostic testing
- Medical terminology
- Emergency response training
- Patient assessment
- Proper labeling
- Analytical thinking
- Phlebotomy technician (NCPT)
- Staff phlebotomy training
- Blood culturing
Certification
- Certified Phlebotomy Technician, FF Thompson Hospital - 6/23-Present
Timeline
Delivery Driver
Amazon
10.2023 - 03.2024
Phlebotomist
FF Thompson Hospital
06.2023 - Current
Grocery Delivery Driver
Instacart
01.2020 - Current
Customer Care Representative
Coast Professional Inc.
06.2019 - 08.2023
Delivery Driver
Dominos Pizza Inc.
12.2017 - 05.2019
High School Diploma -
Charles D'amico High School
Certificate of Technical Studies - Cosmetology
Niagara Orleans BOCES
No Degree - Business Administration
Genesee Community College
Certificate - Phlebotomy
Finger Lakes Community College