Emma MacGillivray
Ephrata,WA
Summary
Professional with significant experience in customer-facing retail environment, highly skilled in sales, inventory management, and customer service. Known for strong focus on team collaboration and flexibility in adapting to changing needs. Reliable and results-driven, excelling in maintaining positive atmosphere, ensuring customer satisfaction and fostering inclusive environments, Skilled in using point-of-sale systems, managing stock, and providing knowledgeable assistance to customers.
Overview
1
1
Certification
Work History
Golf Shop Attendant
Sunserra
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale system for efficient transaction processing and inventory management.
- Maintained cleanliness and organization of shop, ensuring optimal presentation of merchandise.
- Stocked shelves with golf equipment and accessories, ensuring availability for customers.
- Provided support during events and tournaments, enhancing overall guest satisfaction.
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
Barista
Daily Brew
- Prepared high-quality espresso beverages following standardized recipes.
- Maintained cleanliness and organization of workstations and equipment.
- Provided exceptional customer service, ensuring a welcoming environment.
- Operated point-of-sale system efficiently to process transactions accurately.
- Collaborated with team members to enhance workflow during peak hours.
Barista/Sales
White Trail Produce
- Prepared and served high-quality coffee beverages to customers in fast-paced environment.
- Maintained cleanliness and organization of work area, ensuring compliance with health standards.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Engaged with customers to provide excellent service and foster positive experiences.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Life Skills Paraprofessional
Quincy School District
- Supported students in developing essential life skills through structured activities and individualized instruction.
- Assisted teachers in implementing educational programs tailored to diverse student needs and learning styles.
- Collaborated with multidisciplinary teams to create supportive environments conducive to student growth and learning.
- Monitored student progress, providing feedback to educators and families on individual development and achievements.
- Developed engaging lesson plans that promote social skills, emotional regulation, and problem-solving abilities.
- Advocated for student needs within the school community, fostering an inclusive atmosphere for all learners.
Caregiver
AllWays Caring
- Assisted clients with daily living activities, enhancing comfort and well-being.
- Maintained clean and safe environments, ensuring compliance with health standards.
- Monitored client health indicators, reporting changes to healthcare professionals promptly.
- Developed and implemented individualized care plans tailored to client needs.
- Resolved conflicts and addressed client concerns, promoting satisfaction and trust in services provided.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
PT Supervisor
UPS
- Oversaw daily timekeeping operations to ensure accurate employee attendance tracking.
- Implemented process improvements that enhanced time reporting accuracy and reduced discrepancies.
- Facilitated communication between departments to resolve time-related issues promptly.
Education
High School Diploma -
Quincy High School
Quincy, WA06.2021
Skills
- Maintaining store appearance
- Bag storage organization
- Proactive mindset
- Patience and empathy
- Cleanliness and hygiene
- Adaptability and resilience
- Cash handling proficiency
- Scheduling flexibility
- First aid training
- POS system operation
Certification
First Aid and CPR
HCA certified
Timeline
Golf Shop Attendant
Sunserra
Barista
Daily Brew
Barista/Sales
White Trail Produce
Life Skills Paraprofessional
Quincy School District
Caregiver
AllWays Caring
PT Supervisor
UPS
High School Diploma -
Quincy High School