Summary
Dedicated professional with impressive mental health expertise. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Mental Health Tech
Springwoods Behavioral Health
02.2022 - Current
- Performed scheduled patient safety checks and documented observations to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Maintained patient records, documenting changes in patient condition.
Front Desk Associate
Orange Theory Fitness
08.2020 - 10.2021
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Server
The Recovery Room
08.2019 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Receptionist
Jackson Hewitt
01.2019 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Bachelor of Science - Psychology
12.2021
- Zeta Tau Alpha Member
- Active Minds President
Skills
- De-Escalation Techniques
- Stress reduction techniques
- Behavior Management
- Active Listening
- Critical Thinking
- Crisis Management
- Problem-solving abilities
- Customer Service
Timeline
Mental Health Tech - Springwoods Behavioral Health
02.2022 - Current
Front Desk Associate - Orange Theory Fitness
08.2020 - 10.2021
Server - The Recovery Room
08.2019 - 01.2020
Receptionist - Jackson Hewitt
01.2019 - 05.2019
Arkansas State University - Bachelor of Science, Psychology
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Healthcare benefitsPaid time offWork-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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