Experienced with diplomatic representation and advocacy. Utilizes advanced communication techniques to build and sustain relationships. Track record of leveraging interpersonal skills to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Alumni Ambassador
CEA CAPA
01.2025 - Current
Create study abroad awareness in person and via social media
Support students through the pre-departure process
Assist in the Tulane study abroad office
Present to prospective student groups
Assist CEA CAPA representatives during their campus visits
Sales Associate
Express
01.2024 - Current
Assisted with launch product changes according to company standard operating procedures
Delivered all aspects of the customer experience model
Processed transactions quickly and accurately reducing customer wait time
Positively resolved customer service-related issues as they arose and determined resolution or communicated all issues and resolutions to Store Management
Drove credit and loyalty member programs by explaining benefits and encouraging customers to participate
Retail Sales Associate and Key Holder
Francesca’s
06.2022 - 01.2023
Perform, support, and supervise boutique opening and closing procedures, including bank deposits, and securing the boutique
Protect the physical assets of the boutique by assisting with weekly audits and an annual physical inventory
Responsible for ensuring sales goals were achieved by supporting and executing brand standards for guests in women's clothing boutique
Assisted with guest needs, offered product knowledge and merchandise, handled cash transactions, and maintained a neat and visually inspiring boutique environment
Newspaper Correspondent
The Talon
09.2021 - 05.2022
Responsible for reporting on topics related to current events within the school, community, national and international news, sports and entertainment
Prepared investigative content for online and paper publication through contacts, interviews, and media sources
Youth and Project Team Member
Youth Lead, Inc.
09.2018 - 01.2022
Attended bi-monthly youth-led meetings to discuss social awareness, equality, and teen issues
Attended a regional Youth Lead conference to participate in discussions of social awareness
Worked with a small project-based team to create a fundraising initiative to benefit the homeless
Volunteered to create packages that benefited battered women
Education
Bachelor of Arts - Communications, Strategy, Leadership, Analytics
Tulane University
New Orleans, LA
05.2026
University of Nebrija
09.2024
Skills
Customer engagement
Team management
Product knowledge
Brand awareness
Customer education
Social media management
Research and analysis
Media relations
Brand imaging
Honors And Awards
Jefferson Award for Outstanding Commitment to Public Service, 06/19
Recognized by the MA House of Representatives for outstanding volunteer efforts, 05/19
Timeline
Alumni Ambassador
CEA CAPA
01.2025 - Current
Sales Associate
Express
01.2024 - Current
Retail Sales Associate and Key Holder
Francesca’s
06.2022 - 01.2023
Newspaper Correspondent
The Talon
09.2021 - 05.2022
Youth and Project Team Member
Youth Lead, Inc.
09.2018 - 01.2022
University of Nebrija
Bachelor of Arts - Communications, Strategy, Leadership, Analytics
Tulane University
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