Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Maiden

Gaines,MI

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Specialist

Rural King
11.2021 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Mentored new employees on procedures and policies to maximize team performance.

Assembly Worker

Trelleborg
05.2022 - 12.2022
  • Worked at fast and steady pace to meet production goals.
  • Kept workstation organized and orderly, making sure production parts, tools, test
    equipment and documentation were properly stored and maintained.
  • Inspected finished parts and components to enforce QA standards and uncover
    defects prior to packaging.
  • Followed safety procedures while working in noisy and dusty environments to
    operate machines and tools.

Cashier/Casual Kitchen Hand

Jim's Pizza
05.2019 - 08.2020
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Prepared multiple orders at once for speedy service.
  • Kept customer and food preparation areas clean and well-organized.
  • Followed guidelines in regards to food safety and hygiene to prevent illness.

Education

Bachelor of Business -

University of Michigan - Flint
Flint, MI
05.2025

General Associate -

Lansing Community College
Lansing, MI
08.2023

High School Diploma -

Durand Area High School
Durand, MI
05.2021

Skills

  • Credit Card Payment Processing
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Customer Service
  • Order and Refund Processing
  • POS Systems and Ordering
    Platforms

Timeline

Assembly Worker

Trelleborg
05.2022 - 12.2022

Customer Service Specialist

Rural King
11.2021 - Current

Cashier/Casual Kitchen Hand

Jim's Pizza
05.2019 - 08.2020

Bachelor of Business -

University of Michigan - Flint

General Associate -

Lansing Community College

High School Diploma -

Durand Area High School

Similar Profiles

CREATE PROFILE
Emma Maiden