Emma Marguerite Jones

As a Student Assistant in the Center for Academic Success and Engagement (CASE), I have a wide range of responsibilities depending on which floor (2nd or 4th) I work.

2nd Floor Responsibilities Include:

• Greeting and directing guests to the correct floors, rooms, and offices.
• Informing guests on room reservation policies and availability.
• Answering guests' questions, and problem-solving in person and over the phone.
• Hourly facility checks for orderliness, and communicating issues to management and custodial staff.

4th Floor Responsibilities Include:

• Postal mail monitoring and tracking.
• Communications with university and external users of building spaces.
• Calculating and documenting tour-group sizes, using Excel and the Slate guest management system.
• Scheduling admission advising appointments for prospective and admitted students.
• Resolving guest issues, including parking payments and missed tours.

During my time at CASE I upheld the organization and cleanliness of the building with exceptional attention to detail, as noted by management.

The Studio Lab Internship pairs undergraduate students with graduate students who need extra hands when conducting their thesis research

Research Assistant Duties Include:

• Helping the graduate student to conduct qualitative research, both in person and over the phone, when necessary.
• Using Dedoose to read interview transcripts and code (highlighting and categorizing themes within the texts) them.
• Collaborated with other researchers in developing study designs, methods, and tools for data collection.
• Attending weekly meetings with team members to review coding work, where we reviewed the previous week's coding, revised our coding categories, and discussed any scheduling for upcoming interviews.
• Thinking creatively to consider codes that had the potential to be relevant to the thesis topic, and suggesting them during meetings.

I worked in the Copy & Print Center and as a Retail Sales Associate.

Copy & Print Duties Include:

• Monitoring the Copy & Print email account for incoming orders.
• Fostering customer relationships and communication by email and in person.
• Working with walk-up Copy & Print customers to define order quantity and pricing, as well as the required aesthetics.
• Building deep knowledge of Copy & Print options, including paper types, available services, and pricing.
• Digital composition of Copy & Print jobs, using applications including Adobe Photoshop and Illustrator, Microsoft Office, and Office Max-specific software.
• Print production of both large- and small-format Copy & Print jobs.
• On-the-fly troubleshooting of Copy & Print jobs.

Retail Sales Associate Duties Include:

• Greeting guests, and advising on products and purchases.
• Customer check-out, returns, exchanges, and problem-solving.
• Product unboxing, stocking, and updating inventory.
• Keeping product shelves clean, orderly, and presentable.

During my time at Office Max/Depot, I was one of the most highly rated employees by customers. I not only maintained but also improved the store's organization, cleanliness, and presentability, as noted by management.