Emma Marguth
Tacoma,WA
Summary
Dynamic professional with expertise in store operations and floral design, honed at Williams Florist And Gifts. Proven track record in enhancing team performance and customer satisfaction through strategic creativity and effective training. Skilled in product inventory management, ensuring compliance with health standards while fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Shop Lead
Williams Florist And Gifts
Tacoma, WA
04.2025 - 08.2026
- Supervised daily shop operations, ensuring efficient workflow and high-quality customer service.
- Trained new staff on floral arrangement techniques and shop protocols, enhancing team performance.
- Managed inventory levels, coordinating with suppliers to maintain stock of fresh flowers and supplies.
- Created visually appealing displays that increased customer engagement and sales opportunities.
- Monitored compliance with health and safety regulations, maintaining a safe work environment for staff and customers.
- Coordinated daily delivery schedules to optimize routes and enhance efficiency.
- Monitored real-time traffic conditions to adjust delivery plans proactively.
- Communicated with drivers to ensure timely pickup and delivery of floral arrangements.
- Assisted in training new dispatch staff on operational procedures and software systems.
Amazon Associate
Amazon
Lakewood, WA
11.2024 - 01.2025
- Operated barcode scanning equipment to maintain precise tracking of products throughout fulfillment center.
- Collaborated with team members to optimize workflow, resulting in improved order accuracy and processing speed.
- Executed daily tasks independently while adapting to changing priorities in a fast-paced environment.
Wax Specialist
European Wax Center
Vancouver, WA
03.2023 - 08.2024
- Delivered exceptional waxing services, ensuring client satisfaction and comfort throughout each appointment.
- Educated clients on aftercare routines and product recommendations to maintain skin health post-waxing.
- Maintained cleanliness and organization of workstations, adhering to safety and sanitation protocols consistently.
- Assisted in training new staff on techniques and customer service standards to enhance team performance.
- Developed strong client relationships, fostering loyalty through personalized service and follow-up communication.
Dispatcher
Lucky Lab Towing
Vancouver, WA
06.2021 - 08.2023
- Coordinated towing operations to ensure timely service delivery and customer satisfaction.
- Managed communication between drivers and clients using advanced dispatching software.
- Prioritized emergency calls, assessing urgency to optimize response times.
- Documented detailed logs of all service requests and completed jobs for accuracy.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Education
Associate of Science - Cosmetology
Aveda Institute
Portland, OR01-2023
Skills
- Store operations
- Occupational health compliance
- Recruitment and hiring
- Product inventory management
- Floral design expertise
- Strategic creativity
- Order fulfillment
Timeline
Shop Lead
Williams Florist And Gifts
04.2025 - 08.2026
Amazon Associate
Amazon
11.2024 - 01.2025
Wax Specialist
European Wax Center
03.2023 - 08.2024
Dispatcher
Lucky Lab Towing
06.2021 - 08.2023
Associate of Science - Cosmetology
Aveda Institute