Summary
Overview
Work History
Education
Skills
Timeline
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Emma Martin

Columbia,TN

Summary

Dynamic and customer-focused professional with extensive experience at Walmart as an Online Personal Shopper. Proven track record in achieving high satisfaction ratings through efficient order fulfillment and strong product selection. Skilled in customer service and product picking, with a commitment to excellence and teamwork in fast-paced environments.

Professional shopper with robust experience in online retail environments, adept at curating personalized shopping experiences. Strong ability to understand and anticipate customer needs, ensuring satisfaction and loyalty. Proven track record in team collaboration and flexibility to adapt to changing requirements. Skilled in inventory management, product research, and customer communication. Reliable, results-driven, and focused on delivering high-quality service.

Overview

6
6
years of professional experience

Work History

Online Personal Shopper

Walmart
09.2023 - 01.2025
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.

Kitchen Staff Member

Saint Thomas Hospital
08.2023 - 10.2023
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.

Housekeeper

Allpro Heathcare
02.2023 - 08.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Sales Associate

Up In Smoke Vapor
01.2023 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Dollar General Store
11.2022 - 06.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Beauty

Ulta
11.2018 - 08.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

HIgh Diploma

Aaron's Academy
Gallatin, TN
05-2018

Skills

  • Patience and empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Brand awareness
  • Hospitality and accommodation
  • Customer service
  • Upbeat and outgoing attitude

Timeline

Online Personal Shopper

Walmart
09.2023 - 01.2025

Kitchen Staff Member

Saint Thomas Hospital
08.2023 - 10.2023

Housekeeper

Allpro Heathcare
02.2023 - 08.2023

Sales Associate

Up In Smoke Vapor
01.2023 - 08.2023

Sales Associate

Dollar General Store
11.2022 - 06.2023

Beauty

Ulta
11.2018 - 08.2020

HIgh Diploma

Aaron's Academy

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