Emma Martinez
Trinity,NC
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Phlebotomist
Cone Health
Greensboro, NC
08.2024 - 09.2024
- Company Overview: Clinical hours at Cone health
- Provided care to patients following established standards and practices
- Drew quality blood samples from patients and prepared specimens for lab testing
- Performed a variety of routine blood draws from patients including venipuncture and finger sticks using standard equipment
- Collected specimens according to established procedures
- Packed specimens adhering to DOT regulations
- Performed various quality control procedures to maintain compliance with internal and regulatory requirements
- Clinical hours at Cone health
Quality Control Inspector
Hafele
Archdale, NC
09.2021 - Current
- SAP /EWP
- Inspecting and testing the materials and equipment produced by a company.
- Removing products that don't meet production standards and recommending strategies to improve product quality.
- Accepting or rejecting finished products and discussing inspection results with the production team.
- Performing inspections at random to assess product quality.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
Customer Service Representative
AT&T
Greensboro, NC
03.2015 - 02.2021
- Manage small business mobile accounts
- Handle 230+ inbound calls
- Provided billing inquiries, arrange payments and other financial options
- Retain small business customers
- Open customer accounts by recording account information
- Maintain customer records by updating account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Education
Certification in Phlebotomy -
Gtcc
High Point, NCSkills
- Venipuncture
- Patient confidentiality
- HIPAA
- Sample and specimen collection
- Venipuncture Expertise
- Proper labeling procedures
- Specimen handling
- Quality control guidelines
- Specimen labeling procedures
- Warehouse experience
- Forklift
- Warehouse management
- Shipping & Receiving
Certification
- CPR,
- Phlebotomy, Present
- Certified Notary Public, Present
Pallet Jack Certification, Present
Forklift Certification, Present
Non-CDL Class C, Present
Languages
English
Professional
Spanish
Professional
Timeline
Certified Phlebotomist
Cone Health
08.2024 - 09.2024
Quality Control Inspector
Hafele
09.2021 - Current
Customer Service Representative
AT&T
03.2015 - 02.2021
Certification in Phlebotomy -
Gtcc
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